Joseph Weist
Corpus Christi,TX
Summary
Accomplished Automotive Service Manager with a proven track record at Tire and Wheel Town, enhancing customer satisfaction and exceeding revenue targets. Expert in automotive diagnostics and customer service, adept at managing teams for operational efficiency. Skilled in problem-solving and communication, significantly improved service delivery by optimizing scheduling and resource allocation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Tire and Wheel Town
2021.05 - 2024.06
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Automotive Service Advisor
AutoNation Toyota
2015.03 - 2021.05
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Automotive Parts Specialist
Pep Boys Auto Parts & Service
2012.01 - 2015.02
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Issued parts to technicians to complete customers' repairs.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Increased store revenue by cross-selling products and upselling services to customers.
Education
Buisness Management
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Western Hills High School
Fort Worth, TXSkills
- Service writing
- Customer Satisfaction
- Automotive diagnostics
- Parts Ordering
- Scheduling
- Vehicle Inspection
- Customer Relations
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Excellent Communication
Certification
ASE Parts Specialist (P2)
ASE Service Consultant (C1)
Certified Texas State Safety and emissions Inspector
Timeline
Automotive Service Manager
Tire and Wheel Town
2021.05 - 2024.06
Automotive Service Advisor
AutoNation Toyota
2015.03 - 2021.05
Automotive Parts Specialist
Pep Boys Auto Parts & Service
2012.01 - 2015.02
Buisness Management
Tarrant County College District
High School Diploma -
Western Hills High School
ASE Parts Specialist (P2)
ASE Service Consultant (C1)
Certified Texas State Safety and emissions Inspector
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