Joseph Wells
New Orleans,LA
Summary
Dedicated and detail-oriented IT professional with hands-on experience in system administration and technical support. Adept at troubleshooting hardware and software issues, managing cloud migrations, and maintaining IT infrastructure. Proven ability to adapt and advance in dynamic technical environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
Universal Data Inc.
New Orleans, USA
06.2023 - Current
- Manage cloud projects including on-premises to cloud migrations and Azure Virtual Desktop (AVD) setups
- Conduct SharePoint migrations to enhance company collaboration and document management
- Utilize Active Directory Migration Tool (ADMT) to migrate SCPPS computers to a new domain
On-Site Technician
Universal Data Inc.
New Orleans, USA
- Provided in-person technical assistance for complex IT issues requiring hands-on troubleshooting
- Configured and installed networking equipment, workstations, and software solutions for clients
Help Desk Support
Universal Data Inc.
New Orleans, USA
- Delivered technical support to customers and employees, troubleshooting IT concerns and system inquiries
- Resolved software, hardware, and network issues to maintain optimal IT functionality
Computer Lab Assistant
University of Southern Mississippi
Hattiesburg, USA
09.2019 - 05.2023
- Monitored computer lab operations and provided troubleshooting support for desktops and software
- Installed and maintained operating systems to ensure up-to-date security and functionality
IT Intern
Mobile County Public School System
Mobile, USA
07.2022 - 08.2022
- Traveled to different schools troubleshooting printers, smart boards, routers, and switches
- Gained hands-on experience in IT infrastructure and real-world problem-solving within an educational environment
Education
Bachelor of Science - Information Technology (Networking)
University of Southern Mississippi
Hattiesburg, MS05.2023
Skills
- Microsoft Azure
- AVD
- SharePoint Migration
- Active Directory
- ADMT
- Intune
- Troubleshooting
- Help Desk Support
- Microsoft 365
- Windows Server
- OS Installation
- Technical support
Certification
- MS-900 – Microsoft 365 Fundamentals
- MD-102 – Endpoint Administrator
Accomplishments
- Successfully migrated SCPPS computers to a new domain using ADMT.
- Led on-prem to cloud migration projects, enhancing operational efficiency and scalability.
- Designed and implemented AVD setups for remote workforce solutions.
- Employee of the Month (3x)
Timeline
System Administrator
Universal Data Inc.
06.2023 - Current
IT Intern
Mobile County Public School System
07.2022 - 08.2022
Computer Lab Assistant
University of Southern Mississippi
09.2019 - 05.2023
On-Site Technician
Universal Data Inc.
Help Desk Support
Universal Data Inc.
Bachelor of Science - Information Technology (Networking)
University of Southern Mississippi
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