Joseph Wells

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• Led project planning, scheduling, and execution for multiple construction projects.
• Coordinated with subcontractors and suppliers to ensure quality standards.
• Conducted regular site inspections to monitor progress and adherence to safety protocols.
• Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
• Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.

Managed end-to-end project execution for indoor and outdoor basketball and pickleball courts, overseeing planning, budgeting ($20K–$100K), scheduling, contractor coordination, and quality control to ensure on-time, within-scope delivery.

• Negotiated supplier and service contracts, achieving cost control while maintaining quality and delivery timelines.
• Led planning, coordination, and execution of 8–12 concurrent operational workflows, achieving 95% on-time completion across service deliverables.
• Managed daily operational activities and monitored performance metrics for team of 12 staff, ensuring alignment with service-level agreements (SLAs).
• Coordinated with 10 vendors, and partners to maintain quality standards, resolve issues, and prevent operational delays.
• Conducted weekly operational audits and process reviews, identifying risks early and improving efficiency by 20%.
• Managed operational initiatives from initiation through completion, keeping costs within ±5% of forecasted budgets.
• Ensured 100% regulatory and policy compliance through consistent audits, documentation, and corrective action planning.
• Developed strong client and stakeholder relationships, contributing to 30%+ repeat business and high customer satisfaction scores.
• Implemented corrective action plans that reduced operational errors, service disruptions, and compliance findings by 25%.
• Maintained accurate operational documentation, reporting, and tracking to support leadership visibility and decision-making.

• Manage upto12 billion volume reshaping loans and ensuring accurate compliance reviews conducted detailed performance financial analysis and maintained high operation accuracy built, strong, customer, relationships through friendly, knowledgeable, and solution focused service recognized with two spot awards for significant work, achievement and exceptional customer service.
• Managed and trained team members on new loan servicing systems and operational processes, ensuring accurate adoption, compliance with FCA regulations, and seamless workflow across a $12B loan portfolio.

• As a branch manager turned around a negative performing branch through strong leadership and operations management lead and develop staff create a high performing team culture, overseeing branch operations, including accounting, mortgage, processing compliance, and customer service.
• Also manage the remodel of the branch.