Joseph Wendy
Glenview,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Wild Fork
01.2023 - 09.2023
- Flagship frozen retail grocery chain implemented by the largest meat packing company in the world, JBS Meats (based out of Brazil)
- I was the main customer service worker for all front-end transactions and store branding campaigns - I helped to open an entirely new store in my hometown from a barebones brick and mortar to a fully stocked and functioning branch of the company
- This included some construction work and a lot of inventory management, as well as dealing with multiple organizations all working to certify and complete the store to the specifications dealt down from the corporate headquarters
Pack Leader
WIGGLY TAILS, INC.
12.2021 - 03.2022
- Premier dog daycare facility in the North Shore
- Supervised play all day long by caring and trained staff - Responsible for anywhere from 50-100 dogs at a time, keeping them happy and healthy for 4-8 hours per day - Acting "boss" for dog packs, making decisions based on what is best for the group as a whole, even if that means separating trouble-makers for time-outs when necessary
Team Member
Whole Foods Market
06.2015 - 12.2021
- Spent six years in various roles all around the store, each with their own specific challenges - Started in Specialty Services (beer, wine, and cheese), primarily working in the production of house-wrapped individual cheese displays and assisting in alcohol placement around the store and some bartending responsibilities - Moved to Customer Service after a brief hiatus, learning more about the front-end workings of grocery
- Special challenges faced when the COVID Pandemic hit, adjusting to more strict disinfectant and cleanliness policies than ever before - Finished in a full-time Meat Team Member position, learning the ins and outs of proper meat-cutting procedures for any high-end butchery
- Special focus on chicken cutting/grinding for sale as well as the overall aesthetic of the main meat showcase and the department as a whole
Greeter
Historic Wagner Farm
06.2012 - 09.2012
- Greeted patrons on arrival - Answered questions about the farm history and layout - Gave directions to areas of interest around the property
Education
Bachelor's Degree -
Elon University
Elon, NCHigh School, Liberal Arts and Sciences/Liberal Studies -
Chicago Waldorf School
01.2014
Skills
- Analytical Skills
- Critical Thinking
- Public Relations
- Social Media
- Data Analysis
- Time Management
- Conflict Resolution
- Customer Service
- Good communication skills
- Customer Relations
Certification
Illinois BASSET Alcohol Seller-Server, State of Illinois Liquor Control Commission BASSET Program
Languages
Spanish
Limited Working
Timeline
Customer Service Specialist
Wild Fork
01.2023 - 09.2023
Pack Leader
WIGGLY TAILS, INC.
12.2021 - 03.2022
Team Member
Whole Foods Market
06.2015 - 12.2021
Greeter
Historic Wagner Farm
06.2012 - 09.2012
Bachelor's Degree -
Elon University
High School, Liberal Arts and Sciences/Liberal Studies -
Chicago Waldorf School