Joseph Wenger
Philadelphia,Pa
Summary
Dynamic Parts Specialist with extensive experience at John Kennedy Ford of Jenkintown, excelling in inventory management and customer service. Proven ability to streamline order fulfillment and enhance operational efficiency. Skilled in warehouse operations and adept at training staff, ensuring a collaborative and productive work environment.
Overview
34
34
years of professional experience
Work History
Parts Specialist
John Kennedy Ford of Jenkintown
06.2000 - Current
- Assisted in managing inventory levels and ensuring product availability.
- Supported parts ordering process, maintaining accuracy in data entry.
- Learned to operate parts management software for tracking and reporting.
- Collaborated with team members to streamline parts retrieval processes.
- Engaged in customer service interactions, addressing inquiries related to parts availability.
- Contributed to maintaining a clean and organized workspace for efficiency.
- Gained familiarity with product specifications and compatibility requirements.
- Served customers in-store and by telephone to answer questions and place orders.
Parts Specialist
Sussman Lincoln & Mercury
04.1998 - 06.2000
- Participated in training sessions on safety protocols and equipment handling.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Assistant Parts Manager
Pep Boys Auto Parts & Service
04.1993 - 04.1998
- Oversaw parts inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with service department to streamline parts procurement processes and improve response times.
- Trained and mentored junior staff on best practices for order fulfillment and customer service excellence.
- Implemented inventory tracking system, reducing discrepancies and enhancing operational efficiency.
Warehouse Worker
Sam's Club
03.1991 - 04.1993
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Maintained accurate inventory records through regular cycle counts and data entry.
- Trained new hires on safety protocols and best practices for warehouse operations.
- Streamlined order picking processes, reducing time spent per shipment by implementing new strategies.
Education
George Washington High School
Philadelphia, PA06-1990
Skills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Warranty administration
- Order fulfillment
Timeline
Parts Specialist
John Kennedy Ford of Jenkintown
06.2000 - Current
Parts Specialist
Sussman Lincoln & Mercury
04.1998 - 06.2000
Assistant Parts Manager
Pep Boys Auto Parts & Service
04.1993 - 04.1998
Warehouse Worker
Sam's Club
03.1991 - 04.1993
George Washington High School
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