Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joseph W Hatfield

Houston

Summary

Results-driven management professional with over 15 years of leadership experience and 2 years of specialized expertise in high-performance data handling environments. Proven success in boosting productivity by 30%+, breaking production records by 50%+, and developing lasting operational improvements. Skilled in coaching large teams, optimizing workflows, and implementing systems that drive efficiency, profitability, and customer satisfaction. Highly motivated, loyal, and focused on strategic growth and operational excellence.

Overview

24
24
years of professional experience

Work History

HPC Data Handling/Media Operations Technician

Shell Energy Americas
Houston
03.2022 - 09.2024
  • Company Overview: Supported operations at one of the world’s largest supercomputing centers, managing seismic data for internal and external clients.
  • Labeled, cataloged, tracked, and processed incoming data from various media formats including magnetic tape, CD/DVD, and hard drives.
  • Processed incoming seismic data (magnetic tape, CD/DVD, external/internal hard drives) for archival and staging in bulk memory systems.
  • Utilized Linux command line tools to ingest, manage, and transfer high-volume data across Shell systems.
  • Facilitated seismic data exports to internal departments and external partners, ensuring accurate and timely delivery.
  • Performed inventory management of USB drives and 3592 IBM magnetic tapes, including receiving, shipping, and tracking.
  • Supported HPC operations by executing server/node reboots, CMOS battery replacements, disk swaps, cabling, and network installations.
  • Operated and maintained IBM TS3500 and TS4500 tape libraries, coordinating diagnostics and repairs with contracted maintenance teams.
  • Managed onsite tape storage, overseeing organization, maintenance, lifecycle tracking, and ensuring optimal operational readiness.
  • Managed and maintained network-attached external storage devices for data accessibility and system integration.
  • Supported operations at one of the world’s largest supercomputing centers, managing seismic data for internal and external clients.

Department Manager - Medical Records; Scheduling

Veteran's Evaluation Services
Houston
10.2009 - 07.2020
  • Managed hiring, terminations, and payroll processing for a department of 80 employees using ADP systems.
  • Led coaching, supervision, and performance management initiatives to close skill gaps and boost productivity.
  • Developed and enforced operational policies, SOPs, and operations best practices increasing team efficiency and responsiveness.
  • Collaborated with senior leadership to plan daily and weekly operations based on case volume trends.
  • Prepared detailed management reports analyzing trends, workloads, and backlog mitigation strategies.
  • Collaborated across departments to streamline workflows and accelerate delivery of final reports to the VA.
  • Fostered a culture of empowerment, coaching employees to meet performance goals and enhance service quality.
  • Implemented digital bookmarking systems for veteran medical records, expediting provider review processes.
  • Balanced employee workloads to maintain high morale and meet production objectives.
  • Procured and deployed new scanners to improve claims file digitization processes.
  • Designed and automated appointment notification systems to enhance communication with veterans.

Operations Manager

Rockin' Robin Guitars
Houston
01.2001 - 01.2006
  • Directed all aspects of store operations, including organization, maintenance, and purchasing activities.
  • Managed hiring, training, performance management, and terminations for all store personnel.
  • Trained staff on effective sales techniques and customer service strategies to meet operational targets.
  • Maintained high customer satisfaction levels by efficiently handling returns and resolving issues.
  • Verified pricing accuracy and ensured visually appealing merchandise displays.
  • Coached employees to improve sales performance, resolve complex customer concerns, and meet productivity goals.
  • Oversaw payroll processing and ensured timely, accurate submissions.
  • Completed daily cash deposits and till reconciliations with 100% accuracy.

Education

Home Inspector License -

Texas Real Estate Commission

Audio And Video Engineering -

Houston Community College
Houston, TX

Skills

  • Leadership
  • Project Management
  • Goals and Performance
  • Policy and Procedure Development
  • Attention to Details
  • Efficiency and Optimization
  • Strategic Planning
  • Data management

Accomplishments

  • Earned seven promotions at Veteran's Evaluation Services, including four within the first two years.
  • Recognized with multiple awards and accolades from executive leadership, including 5- and 10-year Excellence Awards at VES.

Timeline

HPC Data Handling/Media Operations Technician

Shell Energy Americas
03.2022 - 09.2024

Department Manager - Medical Records; Scheduling

Veteran's Evaluation Services
10.2009 - 07.2020

Operations Manager

Rockin' Robin Guitars
01.2001 - 01.2006

Home Inspector License -

Texas Real Estate Commission

Audio And Video Engineering -

Houston Community College

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