Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

JOSEPH WHISNANT

Middleburg Heights

Summary

Accomplished Solutions Specialist with a proven track record at Verizon Wireless, excelling in CRM systems and team leadership. Drove enterprise sales growth by 30% through strategic account management and customized IT solutions. Adept at fostering client relationships and surpassing revenue goals, consistently achieving over 140% of targets.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Solutions Specialist

Verizon Wireless
07.2022 - Current
  • Delivered exceptional service to business and C-suite clients, addressing complex technical issues with tailored IT solutions.
  • Supported senior leadership in project completion, issue resolution, budget development and schedule management.
  • Strengthened workflow process by effectively recruiting and training employees to ensure optimal productivity.
  • Supported high-level executives in account management to ensure seamless wireless solution integration.
  • Utilized Salesforce Sales Cloud to track customer interactions, generate reports, and optimize sales strategies.
  • Consistently surpassed monthly revenue goals by over 140% through opportunity identification and client engagement.
  • Provided hands-on training on advanced software tools and mobile technologies to enhance client proficiency.
  • Facilitated 30% growth in enterprise business sales through strategic account management and customized solutions.
  • Developed and executed account management strategies for key enterprise clients, enhancing loyalty and contract renewals.

Mobile Expert

T-Mobile
09.2020 - 07.2022
  • Provided IT consulting to customers on mobile technology trends and support business clients with tailored solutions
  • Trained team members on HubSpot utilization to enhance sales performance and customer tracking
  • Achieved over 115% of monthly revenue goals by effectively identifying customer needs and offering suitable solutions
  • Supported store managers in improving operational standards across multiple locations.

Solutions Specialist

Verizon Wireless
03.2015 - 09.2020
  • Built long-term relationships with business clients by delivering personalized support and IT solutions
  • Leveraged Salesforce to analyze client needs, recommend upgrades, and optimize account performance
  • Consistently achieved over 130% of monthly revenue goals through effective account management and upselling techniques
  • Assisted in the implementation of enterprise-grade wireless systems for business clients.

Lead Retail Consultant (Acting Store General Manager)

Sprint
09.2010 - 03.2015
  • Oversaw daily store operations, including scheduling, inventory management, and staff supervision
  • Provided leadership and training to team members, implementing strategies that consistently achieve over 140% of monthly sales targets
  • Managed financial operations using POS systems for cash handling and credit card processing
  • Utilized CRM platforms to monitor customer interactions, track sales trends, and identify growth opportunities
  • Handled escalated customer concerns to maintain high levels of satisfaction.

Education

Associate - Arts, A.A - Theatre

Prince George's Community College
Largo, MD

Skills

  • CRM Systems
  • Software Proficiency
  • IT Support
  • Team Leadership
  • Operations Management
  • Performance Management
  • Training & Development
  • Customer relationship management

Certification

  • Comp TIA A+ Certification, 04/01/25
  • Javascript Certification, 04/01/25
  • Python/SQL/C# Certification, 05/01/25

Languages

Spanish
Limited

References

References available upon request.

Timeline

Solutions Specialist

Verizon Wireless
07.2022 - Current

Mobile Expert

T-Mobile
09.2020 - 07.2022

Solutions Specialist

Verizon Wireless
03.2015 - 09.2020

Lead Retail Consultant (Acting Store General Manager)

Sprint
09.2010 - 03.2015

Associate - Arts, A.A - Theatre

Prince George's Community College

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