Joseph White
Akron,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
37
37
years of professional experience
Work History
Inside Sales Representative
Spectrum
Akron, OH
01.2019 - 01.2023
- Spectrum / charter communications
- Inbound sales/tech-support
- Remote high-volume calls
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Set up new accounts, established customer credit and set up payment methods.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Utilized data and analytics to identify target markets and understand customer needs.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Technical Support Representative
Sutherland Globle / Cox Cable/Remote
New Jersey
01.2015 - 01.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Type technical support needs.
Help Desk Support Specialist Call Centet
JPMORGAN, CHASE
01.2009 - 06.2011
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install new programs and applications.
Transformer Assembly
New Jersey Manufacturers Nec
Bordentown, NJ
06.1989 - 06.1991
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Continuously checked products for quality assurance according to strict guidelines.
Load Master
USAF
Travis AFB, CA
12.1985 - 06.1988
- Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
- Received incoming products and supplies and verified items on receiving schedule against bill of lading.
- Met required productivity and accuracy standards per location and company guidelines.
- Coordinated and unloaded transport items to staging areas in warehouses with forklifts.
- Checked placement of cargo and passengers against aircraft restrictions.
- Interpreted cargo and passenger load briefings and reviewed all plans and documentation.
- Performed pre-flight and post-flight of aircraft and aircraft systems.
- Demonstrated use of emergency equipment and escape routes to passengers.
- Used both manual and electronic methods to compute aircraft weight and balance.
- Managed team of cargo handlers with focus on maximum productivity and performance.
- Maintained operational compliance with aviation safety regulations and good practices.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Covered cargo handling needs with well-organized employee schedule and well-trained staff.
- Determined quantity and orientation of cargo and computed aircraft's center of gravity.
- Flew with crews and handled in-flight cargo needs.
- Identified and rectified discrepancies in cargo handling or shipping processes.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Evaluated cargo quantity, optimum orientation and weight to make accurate decisions about handling.
- Accompanied aircraft as member of flight crew to monitor and handle cargo in flight.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
Skills
- HELP DESK
- Support of all Chase bank branches world wide
- Remote desktop support, password resets for main frame and
- Windows First level support
- Knowledge of trouble ticketing systems/Peregrine Service
- Call Center Supervisor /Startek/Verizon
- Handled escalated calls and fraud management Ensure CSR call response,
- Service delivery, and customer satisfaction that meet or exceed published
- Service levels Managed multiple customers and priorities in a rapidly
- Changing environment Managed hourly employees using tracking software
- And ensured associates development, training, coaching and performance
- Proficient with the following software and Hardware upgrading
- And system
- Operating System upgrades and installations
- Memory and hardware configuration and installation
- UNIX csh bsh coding
- Proficient with multiple protocol support,
- Including:
- TCP/IP addressing, subnetting and design
- Internet connectivity, WINS, DNS and DHCP optimization
- Host and domain name
- Development of Group and Domain structures
- Global Local group management
- Configuration of rights and permissions
- PDC/BDC setup and configuration
- Printing in networked environment
- Troubleshooting and performance tuning
- Installing, configuring and maintaining computer
- Networks
- In a LANWAN environment
- Windows OS
- Connectivity and migration techniques
- Macintosh interoperability
- Full knowledge of Microsoft office products
- Materials Engineering
- Component Schematics
- Electronic Schematics
- Proficiency with Schematics
- Schematics Reading
- Wiring Schematics
Timeline
Inside Sales Representative
Spectrum
01.2019 - 01.2023
Technical Support Representative
Sutherland Globle / Cox Cable/Remote
01.2015 - 01.2016
Help Desk Support Specialist Call Centet
JPMORGAN, CHASE
01.2009 - 06.2011
Transformer Assembly
New Jersey Manufacturers Nec
06.1989 - 06.1991
Load Master
USAF
12.1985 - 06.1988