Summary
Overview
Work History
Skills
Timeline
Generic

Joseph White

Akron,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

37
37
years of professional experience

Work History

Inside Sales Representative

Spectrum
01.2019 - 01.2023
  • Spectrum / charter communications
  • Inbound sales/tech-support
  • Remote high-volume calls
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Set up new accounts, established customer credit and set up payment methods.
  • Answered customers' questions regarding products, prices, and availability.
  • Used CRM software to maintain detailed contact logs and account records.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Stayed current on company offerings and industry trends.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.

Technical Support Representative

Sutherland Globle / Cox Cable/Remote
01.2015 - 01.2016
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to Type technical support needs.

Help Desk Support Specialist Call Centet

JPMORGAN, CHASE
01.2009 - 06.2011
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.
  • Communicated with clients to verify roots and causes of computer problems.
  • Connected to computer of client using remote link to install new programs and applications.

Transformer Assembly

New Jersey Manufacturers Nec
06.1989 - 06.1991
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Continuously checked products for quality assurance according to strict guidelines.

Load Master

USAF
12.1985 - 06.1988
  • Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
  • Received incoming products and supplies and verified items on receiving schedule against bill of lading.
  • Met required productivity and accuracy standards per location and company guidelines.
  • Coordinated and unloaded transport items to staging areas in warehouses with forklifts.
  • Checked placement of cargo and passengers against aircraft restrictions.
  • Interpreted cargo and passenger load briefings and reviewed all plans and documentation.
  • Performed pre-flight and post-flight of aircraft and aircraft systems.
  • Demonstrated use of emergency equipment and escape routes to passengers.
  • Used both manual and electronic methods to compute aircraft weight and balance.
  • Managed team of cargo handlers with focus on maximum productivity and performance.
  • Maintained operational compliance with aviation safety regulations and good practices.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
  • Covered cargo handling needs with well-organized employee schedule and well-trained staff.
  • Determined quantity and orientation of cargo and computed aircraft's center of gravity.
  • Flew with crews and handled in-flight cargo needs.
  • Identified and rectified discrepancies in cargo handling or shipping processes.
  • Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
  • Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
  • Evaluated cargo quantity, optimum orientation and weight to make accurate decisions about handling.
  • Accompanied aircraft as member of flight crew to monitor and handle cargo in flight.
  • Supervised day-to-day operations of busy aircraft cargo handling facility.
  • Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.

Skills

  • HELP DESK
  • Support of all Chase bank branches world wide
  • Remote desktop support, password resets for main frame and
  • Windows First level support
  • Knowledge of trouble ticketing systems/Peregrine Service
  • Call Center Supervisor /Startek/Verizon
  • Handled escalated calls and fraud management Ensure CSR call response,
  • Service delivery, and customer satisfaction that meet or exceed published
  • Service levels Managed multiple customers and priorities in a rapidly
  • Changing environment Managed hourly employees using tracking software
  • And ensured associates development, training, coaching and performance
  • Proficient with the following software and Hardware upgrading
  • And system
  • Operating System upgrades and installations
  • Memory and hardware configuration and installation
  • UNIX csh bsh coding
  • Proficient with multiple protocol support,
  • Including:
  • TCP/IP addressing, subnetting and design
  • Internet connectivity, WINS, DNS and DHCP optimization
  • Host and domain name
  • Development of Group and Domain structures
  • Global Local group management
  • Configuration of rights and permissions
  • PDC/BDC setup and configuration
  • Printing in networked environment
  • Troubleshooting and performance tuning
  • Installing, configuring and maintaining computer
  • Networks
  • In a LANWAN environment
  • Windows OS
  • Connectivity and migration techniques
  • Macintosh interoperability
  • Full knowledge of Microsoft office products
  • Materials Engineering
  • Component Schematics
  • Electronic Schematics
  • Proficiency with Schematics
  • Schematics Reading
  • Wiring Schematics

Timeline

Inside Sales Representative

Spectrum
01.2019 - 01.2023

Technical Support Representative

Sutherland Globle / Cox Cable/Remote
01.2015 - 01.2016

Help Desk Support Specialist Call Centet

JPMORGAN, CHASE
01.2009 - 06.2011

Transformer Assembly

New Jersey Manufacturers Nec
06.1989 - 06.1991

Load Master

USAF
12.1985 - 06.1988

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Joseph White