Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Wiggins

GRESHAM,OR

Summary

Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus operation and safety protocols to provide safe and timely transportation for passengers.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Transit Bus Operator

Tri - Met
06.2018 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Accepted and processed fares.
  • Completed regular inspections and maintenance actions, to keep equipment operating at peak levels.
  • Maintained clean and neat bus for passenger comfort.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Followed company policies and procedures and maintained compliance with standards.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Successfully operated shuttle buses to transport passengers to various locations.
  • Aided passengers with disabilities or special needs.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Reported delays, accidents or other traffic and transportation situations.
  • Complied with traffic regulations to operate vehicles in safe and courteous manner.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Assisted passengers with inquiries and requests during trips.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Followed all relevant schedules for routes and arrivals.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Operated large vehicles in difficult urban and rural conditions.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Regulated heating, lighting and ventilating systems for passenger comfort.

Business Owner/Operator

Wiggins & Associates Inc
05.1990 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Prepared annual budgets with controls to prevent overages.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Spearheaded business-related aims to meet tactical planning initiatives.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Served as principal stakeholder over organization's complete operations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Business Owner/Operator

J & G Chem-Dry
05.2016 - 09.2018
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Served as principal stakeholder over organization's complete operations.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Spearheaded business-related aims to meet tactical planning initiatives.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Education

Engineering (Pre-Engineering)

Clackamas Community College
Oregon City, OR

Computer Graphics

Mount Hood Community College
Gresham, OR

Real Estate

Mayfair School Of Real Estate
Portland, OR

Real Estate

Professional Career Training Institute
Portland, OR

Yacht Design

Westlawn Institute of Marine Technology
Bath, ME

Chapman's School of Yacht Brokerage
Miami, FL

GED -

Gresham High School
Gresham, OR
06.1978

Skills

  • Customer Needs Assessments
  • Customer Satisfaction
  • Motorcoach and Bus Operation
  • Situational Awareness

    • Behavior Monitoring and Management

  • Inquiry Response
  • Conflict and Complaint Resolution
  • Attentive and Observant
  • Communication and Interpersonal Skills
  • Public Transit Operations
  • Operational Procedures
  • Area Knowledge

Timeline

Transit Bus Operator

Tri - Met
06.2018 - Current

Business Owner/Operator

J & G Chem-Dry
05.2016 - 09.2018

Business Owner/Operator

Wiggins & Associates Inc
05.1990 - Current

Engineering (Pre-Engineering)

Clackamas Community College

Computer Graphics

Mount Hood Community College

Real Estate

Mayfair School Of Real Estate

Real Estate

Professional Career Training Institute

Yacht Design

Westlawn Institute of Marine Technology

Chapman's School of Yacht Brokerage

GED -

Gresham High School

Similar Profiles

CREATE PROFILE
Joseph Wiggins