Joseph Wilkerson
Vero Beach
Summary
Dynamic leader with a proven track record at TC Tool Solutions, adept in financial management and fostering customer relationships. Excelled in business development and process improvement, enhancing team productivity and customer satisfaction. Skilled in negotiation and decision-making, achieving significant revenue growth. Committed to excellence with a goal-oriented mindset and strong work ethic.
Developed strategic planning and leadership skills in fast-paced business environment. Known for effective communication and problem-solving abilities, capable of driving team success. Seeking to transition into new field where these skills can be further applied and refined.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Manager
TC Tool Solutions
08.2022 - 01.2025
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Reported issues to higher management with great detail.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Service Advisor
Everglades Farm Equipment
03.2020 - 08.2022
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Parts Sales/Lead Inventory Specialist
Everglades Farm Equipment
02.2017 - 03.2020
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Security
Sunrise Theatre Fort Pierce
09.2014 - 03.2020
- Enhanced security measures, significantly mitigating risks during sensitive operations.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Recorded daily security occurrences in site assignment log.
- Identified and reported suspicious activity to prevent security incidents.
- Enhanced security measures by implementing thorough monitoring and reporting procedures.
- Strengthened security measures, conducting regular checks and updating protocols.
- Conducted facility tours to showcase safety and security measures.
- Documented and organized security information accurately and efficiently.
- Performed interior and exterior security patrols and checks.
Education
High School Diploma -
Westwood
Ft. Pierce, FL05-2007
Skills
- Financial management
- Customer service
- Project management
- Documentation and reporting
- Business development
- Customer relationship management
- Decision-making
- Negotiation
- Issue resolution
- Sales and marketing
- Product launches
- Business planning
- Process improvement
- Social media promotion
- Data collection
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
Certification
Class "D" and Class "G" Advanced Security Certifications
Timeline
Business Manager
TC Tool Solutions
08.2022 - 01.2025
Service Advisor
Everglades Farm Equipment
03.2020 - 08.2022
Parts Sales/Lead Inventory Specialist
Everglades Farm Equipment
02.2017 - 03.2020
Security
Sunrise Theatre Fort Pierce
09.2014 - 03.2020
Class "D" and Class "G" Advanced Security Certifications
High School Diploma -
Westwood
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