Hi, I’m
Joseph Wilkie
Rocklin,CA
Summary
Dedicated and results-oriented professional with a proven track record in sales, account management, and market analysis. Seeking the opportunity to leverage my expertise as a Territory Account Executive at Toast. Aiming to utilize my strong relationship-building skills, market knowledge, and negotiation abilities to drive revenue growth, expand the client base, and provide exceptional value to Toast's customers. Committed to exceeding sales targets and contributing to Toast's continued success in the industry.
Overview
11
years of professional experience
Work History
Beach Hut Deli
Shift Lead
05.2023 - Current
Job overview
- Supervise and motivate a team of sandwich artists, ensuring they provide excellent customer service and adhere to company standards
- Delegate tasks effectively to ensure the smooth flow of daily operations during shifts
- Greet customers warmly and ensure a positive dining experience, addressing inquiries and feedback professionally
- Assist in food preparation, maintaining quality and consistency in sandwiches, salads, and menu items
- Monitor food safety and sanitation practices to uphold a clean and safe working environment
- Accurately handle cash and credit card transactions and manage Toast POS system during shifts
- Assist in inventory management by monitoring stock levels, placing orders, and managing stock rotation
- Contribute to creating weekly shift schedules, considering business needs and labor budgets
- Train new team members on company policies, procedures, and food preparation techniques
- Provide ongoing coaching and feedback to team members to improve their performance
- Ensure adherence to health and safety regulations and company policies.
Keller Williams Realty
Real Estate Agent
08.2021 - Current
Job overview
- Closed 12 transactions in the first year of business- 6 times the national average.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
Regal Wine Company
Account Sales Executive
04.2018 - 10.2021
Job overview
- Build and maintain strong relationships with existing clients, understanding their needs, and providing personalized service
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Actively pursue sales leads and execute sales strategies to achieve revenue targets
- Develop a deep understanding of Regal Wine Company's wine portfolio, including varietals, vintages, and regions
- Stay updated on industry trends, market demand, and competitor activities
- Effectively communicate the unique selling points and value propositions of the company's wine offerings.
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Utilized CRM tool for account management, opportunity tracking, task management and logging and maintained key customer data.
Jacks Urban Eats
Assistant Manager
08.2012 - 04.2018
Job overview
- Oversaw day-to-day restaurant operations, including opening and closing procedures, cash management, inventory control, and maintenance of equipment and facilities
- Implemented standard operating procedures (SOPs) to maximize efficiency and productivity
- Lead, trained, and motivated a diverse team of restaurant staff, fostering a positive work environment and promoting teamwork
- Ensured a superior customer experience by consistently delivering high-quality service, addressing customer inquiries and concerns, and resolving issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Granite Bay High SchoolGranite Bay, CA
High School Diploma
06.2011
Skills
- Relationship Management
- Market Analysis
- Negotiation
- Presentation Skills
- CRM Software
- Marketing
- Problem Solving
- Forecasting
- Budgeting
- Business Analysis
Accomplishments
Regal Wine Company Sales Rep of the Month October 2019
Regal Wine Company Sales Rep of the Month February 2020
Timeline
Shift Lead
Beach Hut Deli
05.2023 - Current
Real Estate Agent
Keller Williams Realty
08.2021 - Current
Account Sales Executive
Regal Wine Company
04.2018 - 10.2021
Assistant Manager
Jacks Urban Eats
08.2012 - 04.2018
Granite Bay High School
High School Diploma