Joseph Williams
Pittsburg,Kansas
Overview
8
8
years of professional experience
Work History
Project Manager
Uplink LLC
08.2022 - Current
- Design, estimation, and implementation of telecommunication and physical security systems and projects
- Types of projects include: CCTV, burglary, fire, fiber optic, LAN, WAN, door access
- Participate in strategic meetings with company leadership and help develop both long and short term business goals
- Manage team of eight technicians and facilitate needs to achieve job completion
- Train less experienced, or new, employees in proper technique and SOP's.
Assistant Manager of Telecommunications
CDL Electric Company
12.2018 - 08.2022
- Security system and fiber optic installation
- Regularly install and service computers, networking equipment, and network infrastructure
- Frequent extensive troubleshooting of existing systems
- Management of cloud based and remote security applications
- Installation and programming of physical security, CCTV, and door access systems
- Coordinate with customers to achieve installation goals
- Supervision of multi-person, long term projects.
Team Lead
NPC International
05.2016 - 12.2018
- Team lead at customer service center
- Calmly and efficiently handle high customer call volume
- Use ticketing system to modify existing tickets as needed
- Instruct team members on effective methods to handle stressful calls and increase efficiency.
Education
Master's of Science in Cyber Security -
University of Tulsa
Tulsa, Oklahoma01.2024
Bachelor's of Science in Computer Science - undefined
Fort Hays State University
Hays, Kansas01.2021
Skills
- Project Management
- Network Architecture and Design
- Team Building
- Customer Solutions
- Project Planning
- Schedule Management
- Technical Support
Timeline
Project Manager
Uplink LLC
08.2022 - Current
Assistant Manager of Telecommunications
CDL Electric Company
12.2018 - 08.2022
Team Lead
NPC International
05.2016 - 12.2018
Master's of Science in Cyber Security -
University of Tulsa
Bachelor's of Science in Computer Science - undefined
Fort Hays State University