Joseph Williams
Tulsa,OK
Summary
Disciplined Customer Service Worker with 10+ years practice looking to obtain a position in a positive environment that will challenge me & allow for future growth advancing my career field. Knowledgeable about many types of food service standards & technical software operations. Always looking for ways to improve, learn new skills & enhance the customer experience. Detail oriented & committed to delivering high-quality results.
Overview
11
11
years of professional experience
Work History
Contract Laborer
Total Harvest Care, LLC
Owasso, OK
09.2023 - Current
- Ensured compliance with local regulations regarding the production of medical marijuana
- Provided proper daily care for cannabis plants, including watering, pruning, trimming & harvesting
- Assisted coworkers during various stages of cultivation process, providing guidance where necessary.
General Manager of Food Service
Domino's Pizza
Owasso, OK
12.2015 - 09.2023
- Trained & supervised staff members in all aspects of restaurant operations
- Ensured compliance with all local health codes, sanitation regulations & company policies
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Maintained inventory of supplies, equipment, and food items needed for daily operations
- Optimized profits by supervising food, beverage & labor costs while generating an average of $80,000 in monthly sales
- Provided guidance & support to team members when needed, enhancing customer satisfaction through relationship building & daily problem-solving.
Technical Support Consultant
AT&T Wireless
Tulsa, OK
07.2013 - 12.2015
- Answered incoming calls providing assistance with product performance, billing & technical support related issues
- Performed full system resets on a regular basis according to established policies
- Installed & tested operating systems, applications, updates, patches & service packs
- Utilized troubleshooting to resolve hardware & software issues.
Education
High School Diploma -
Owasso High School
Owasso, OK05-2013
Skills
- Full Restaurant Operations & Supervisory
- Customer Service & Conflict Resolution
- Money Handling & Math Understanding
- Time Management & Reliable Transportation
- Team Leadership & Coordination
- Labor & Food Cost Control
- Driver Route Management & Cardinal Coordinate Direction
- Confidential Documents Control
- Microsoft Office; Word, Powerpoint, Excel
- DMV Motor Protocol & Motor Vehicle Reports
- Snooper & ITelligance Tech Support
- POS System Operations & Troubleshooting
Professional References
Cody Klassen 918.633.4265
Lead Shift Manager - Total Harvest Care, LLC
Matt Cooper 918.951.0333
Regional General Manager - Domino's Pizza
Garrett Mortimer 918.629.1107
Assistant Manager - AT&T Wireless
Timeline
Contract Laborer
Total Harvest Care, LLC
09.2023 - Current
General Manager of Food Service
Domino's Pizza
12.2015 - 09.2023
Technical Support Consultant
AT&T Wireless
07.2013 - 12.2015
High School Diploma -
Owasso High School
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