Joseph Williford
Senior IT Support
Durham,NC
Summary
Seasoned Desktop Support Analyst and admin knowledge with 15+ years of direct experience in the field. Proven expertise in asset tracking and management, asset imaging and deployment and providing both remote and onsite support. Possesses knowledge of standard operating systems and networking protocols.
Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 7 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Seasoned System Administrator with 10-year background in Information Technology. Career achievements in large-scale software deployments, network buildouts and data security. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sysadmin position.
Eager to leverage skills in hardware, software and mobile device management and support and customer support.
Overview
14
14
years of professional experience
1
1
Language
Work History
IT Technician
Canvas On Demand
Raleigh, NC
6 2014 - Current
- Setting up new users in AD and email accounts
- Would build PC’s to spec depending on user roles from customer service to artist to programmers
- Would work with all dell hardware from desktop to server
- Software experience that was installed and configured would range from Office, to FileMaker, Sophos, Chat programs, Photoshop and other imaging programs. Visual Studio, Call center programs (inContact)
- Experience with configuring and troubleshooting office 2012 to o365
- Made pre-configured images for certain departments that would contain department specific programs.
- Used network imaging to preload PC’s with appropriate profiles for user specific roles
- Would use Acronis along with standard windows Network imaging
- Managed and set up Print server and deployed printers to user specific departments and users via group permissions
- Trouble shoot and worked on various Dell and Brother printers
- Streamlined IT support processes with effective ticket management and prioritization.
- Addressed software/hardware related issues from users from multiple sites and support remote users
- Software issues would be related to Microsoft Office, FileMaker, Photoshop and driver related issues
- Hardware related issues would included with HDD, Graphic Card, Ram, and processor troubleshooting
- Set up and configured storage servers for data storage, mainly picture storage
- Transferred and configured PowerVaultsHDD when some has failed to new HDD Configured and managed switches and patch panels and set them up on various VLANS that is configured to certain roles that are needed
- Handled conversion of company switch from CafePress to CircleGraphics, which would include domain changes and updating AD integrations with our new company
- Worked on and maintained cicso phone systems.
- Maintained comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to role of IT specialist.
- Evaluated emerging technologies for potential implementation within organization, keeping abreast of industry trends to maintain competitive edge in IT services provided by company.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Monitored networks and network devices to resolve technical problems quickly.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Implemented and maintained virtual private networks.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
- Walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Created user accounts and assigned permissions.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Tested new software and hardware prior to deployment.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Developed customized software solutions for improved business processes and increased productivity.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized network performance through regular monitoring and maintenance.
- Performed server backups and changed and replaced backup tapes daily.
- Monitored systems in operation and quickly troubleshot errors.
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals while providing long-term value for the company.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Configured and tested new software and hardware.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Integrated and updated software products to boost system compatibility.
- Identified and resolved network congestion issues and bottlenecks.
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
- Conducted training sessions for staff on new technology implementations, increasing overall adoption rates and productivity levels.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Planned and implemented upgrades to system hardware and software.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Led server infrastructure development, quality assurance, staging and production systems.
- Executes repair and maintenance tasks on various devices, networks, and mobile devices, ensuring optimal performance and functionality.
- Implements rigorous maintenance and adjustments to device and network security such as disk cleanup, resolving device manger issues, and working on improving maintenance routine.
- Conducted backup and restoration of servers, network and client PC using software, while also working with vendors in case of failing hardware.
- Providing technical support for onboarding of new clients.
- Streamlined process of ticket response and triage through various communication channels, including phone, email, and remote support.
- Conducted device imaging and deployment, contributing to efficient troubleshooting and seamless integration of new hires
- Managed and streamlined inventory tracking, enhancing operational efficiency, and ensure proficient device imaging and deployment for effective mobile device management support
- Configure and starting up servers and virtual machines for use in our environment.
- Setting up VMware from scratch along with configuring servers and sans to be used in environment.
- Managed and configured security for network using Sonicwall and software like sophos on servers and users PC
IT Tech, Help Desk
Epic Games
09.2010 - 08.2013
- Addressed software/hardware related issues from users around the building
- Hardware related issues would be from over heated GPU, failing HDD
- Faulty ram and CPU would need to be replaced if overheated or faulty
- Software troubleshooting would figure out why certain software was not taking advantage of certain hardware features including some that was not out in wild yet
- Visual Studio, 3Ds Max, Z Brush, would be troubleshooted if some of these programs would not work with certain hardware on machine
- Driver related issue and certain drivers that was not compatible with new hardware since hardware was too new Build new pc’s for new hires and address software/driver related issues
- Built multiple build configurations to user specific roles
- Worked with Lenovo, Dell machines that had various configurations based on user roles
- Built custom PC that were used for specific exhibition and conventions
- Dual proc PC, multiple GPU, raided HDD
- Worked with AD to assign user specific permissions and access
- Would set up group permissions for certain roles and settings
- Maintain audio and video configuration throughout company and in certain conference rooms In each conference room, i had to maintain PC, projector, sound, and 1 touch panels to ensure they work for each event and meeting that would be had
- Worked with vendors to provide further business and service in company
- Worked with network servers and setup server from start to finish
- Racked up and patched panel from start to finish Worked on networking, hardware, and software solutions
- Touched every part our IT department Worked on new audio and video solutions to enhance user experience
- Cleaned and maintained organized IT Maintained 6-7 other studios and worked well with other co-workers.
Education
No Degree -
Unc Pembroke
Pembroke, NC 05.2001 -
No Degree - Computer And Information Sciences
Durham Technical Community College
Durham, NC 05.2001 -
Skills
SCCM
Timeline
IT Tech, Help Desk
Epic Games
09.2010 - 08.2013
No Degree -
Unc Pembroke
05.2001 -
No Degree - Computer And Information Sciences
Durham Technical Community College
05.2001 -
IT Technician
Canvas On Demand
6 2014 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Thai
Native or Bilingual