Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joseph Wilson

Newark,NJ

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

10
10
years of professional experience

Work History

IT Help Desk Technician Tier 2

Core Tech Solutions
08.2021 - Current
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Speak with customer and schedule techs to go on site
  • Create tickets and complete tickets
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Offered assistance in implementing and developing training programs.

Computer Science Tutor

Fiverr
11.2019 - Current
  • Incorporated technology into lessons from other subjects, expanding students' technical abilities with integrated approach.
  • Reviewed computer science class material with students to support discovery of correct answers to problems.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Tutored students in specific programs such as python, java, html, javascript, and css.
  • Instructed students in small groups of no more than 20 to offer shared learning sessions.

Technical Support Enrollment Service

Passaic County Community Collage
07.2018 - 08.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Provided replacement files to customers missing data, media files, and software components.
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Defined and documented technical support best practices for web pages, and instruction technologies.
  • Collaborated with colleagues in both domestic and international support facilities.

Data Entry Clerk

Passaic County Community Collage
10.2014 - 07.2018
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Documents completed work in appropriate logbooks.
  • Verified data files prior to entry to maintain high data accuracy.
  • Increased data entry efficiency by 100% through streamlined processes.
  • Verified accuracy of data before transcribing.

Education

Bachelor of Science - Computer Science/Criminal Justice

Rutgers, The State University of New Jersey
05.2020

Skills

  • Critical Thinking
  • Data Entry
  • Problem-Solving
  • Programming
  • Javascript Libraries and Frameworks
  • Version Control Systems: Git, Github
  • Analytical Thinking
  • Front-End Skills: HTML, CSS
  • Databases: Oracle, SQL Server, MongoDB
  • Application Development
  • Support Ticket System Management
  • Hardware and Software Repair
  • Remote System Analysis
  • Help Desk Support
  • Attention to Detail
  • Friendly and Patient

Accomplishments

  • Earned Leadership or volunteer as a community service specialist.
  • Dean list
  • Honor student
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Completed intensive training in database fundamentals and software engineering.
  • Resolved product issue through consumer testing.

Timeline

IT Help Desk Technician Tier 2

Core Tech Solutions
08.2021 - Current

Computer Science Tutor

Fiverr
11.2019 - Current

Technical Support Enrollment Service

Passaic County Community Collage
07.2018 - 08.2021

Data Entry Clerk

Passaic County Community Collage
10.2014 - 07.2018

Bachelor of Science - Computer Science/Criminal Justice

Rutgers, The State University of New Jersey

Similar Profiles

CREATE PROFILE
Joseph Wilson