Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Wilson

TACOMA

Summary

Dynamic retail professional with extensive experience at Fred Meyer, excelling in inventory management and team leadership. Proven track record in enhancing operational efficiency and fostering customer engagement. Adept at training staff and resolving conflicts, ensuring high standards of service and compliance. Committed to driving sales growth through strategic analysis and effective communication.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Fred Meyer
Renton
10.2010 - Current
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Trained new employees on store policies, procedures and customer service standards.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated work to staff, setting priorities and goals.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Night Manager

Food Emporium Supermarket
Mukilteo
01.2003 - 02.2010
  • Trained new hires on company policies, procedures and safety protocols.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Communicated with management via email or phone message to report issues needing attention.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Identified opportunities to improve efficiency of operations processes during the night shift.
  • Communicated regularly with vendors regarding product availability and pricing information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.

Education

GED -

West Auburn High School
Auburn, WA
06-1996

Skills

  • Inventory management
  • Sales analysis
  • Customer engagement
  • Staff training
  • Performance evaluation
  • Visual merchandising
  • Conflict resolution
  • Team leadership
  • Safety compliance
  • Shift scheduling
  • Operational efficiency
  • Order management
  • Employee scheduling

Timeline

Assistant Store Manager

Fred Meyer
10.2010 - Current

Night Manager

Food Emporium Supermarket
01.2003 - 02.2010

GED -

West Auburn High School

Similar Profiles

CREATE PROFILE
Joseph Wilson