Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joseph Wish

Brunswick Hills

Summary

Professional retail manager with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

22
22
years of professional experience

Work History

Store Manager

True North
08.2023 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for guests and employees.
  • Manage inventory control, cash control, and store procedures.
  • Address guest complaints promptly and professionally, resolving issues to maintain positive relationships with guests.
  • Oversee hiring, training and mentoring new staff members.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotate merchandise and displays to feature new products and promotions.
  • Approve regular payroll submissions for employees.
  • Reconcile daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted guest levels.
  • Maintain open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Maintain a clean and organized store appearance to enhance the overall shopping experience for guests.

Store Manager

Free Enterprise, Inc.
10.2003 - 08.2023
  • Enhanced store profitability by implementing effective inventory management.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Supervised and effectively trained 20 employees to decrease process lags and boost productivity.
  • Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Cultivated strong relationships with vendors, negotiating favorable terms on product selection and delivery schedules.

Education

High School Diploma -

Brunswick High School
Brunswick
06-2000

Skills

  • Store operations
  • Team leadership
  • Experienced in effective problem-solving
  • Service excellence
  • Employee training
  • Inventory management
  • Cash handling expertise
  • Effective workforce scheduling
  • Candidate evaluation and onboarding
  • Retail display management

Accomplishments

  • Met or exceeded company expectations within store 5 quarters in a row.
  • Exceeded monthly store sales goals 21 months in a row.
  • Achieved and held top 5 national store ranking for the past 2 years.
  • Supervised team of 11 staff members.
  • Consistently met or did not exceed weekly payroll hours

Timeline

Store Manager

True North
08.2023 - Current

Store Manager

Free Enterprise, Inc.
10.2003 - 08.2023

High School Diploma -

Brunswick High School

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