Joseph Withrow
Hamilton,OH
Summary
Decisive and proactive leader offering high-impact business strategies, operational improvements that promote
and accommodate business growth, revenue generation and staff development. Strategist who builds and
searches for efficiencies to improve work productivity. Excels at aligning and managing projects to complete on
target within budgets. Areas of expertise include
Overview
5
5
years of professional experience
Work History
Operation Mangager
Divisions Maintenance Group
09.2022 - Current
- Operational Execution – Establish and continually update an operations plan to meet client requirements/KPIs, including a workflow or case process improvements including technology investments. The available, proactive and solutions oriented. (Measured by year over competencies)
- Talent Manager Expertise - Build, lead and coach an effective service delivery team of operation coordinators with guidance from the Team Leader. Clearly define roles, objectives and goals. Manage talent resources by making recommendations to the
- Team Leader on hiring, developing, retaining and terminating decisions. Inspire and engage team members. (Measured by retention and engagement surveys)Obsession with Customer/Provider Service & Satisfaction
- Lead based on our Mission, Vision, and Brand Promise and practice The Basics by providing uninterrupted peace of mind through sustainable relationships and inspired team members and bring peace of mind, work verification, urgency and value to every FM (Facilities Maintenance) solution through industry-leading technology, innovation, and service. (Measured by customer scorecard & provider surveys)
Lead Operations Coordinator
Divisions Maintenance Group
11.2019 - 09.2022
- Supervised multiple coordinators running exterior and interior non-routine work orders and followed up with District Offices on Quotes/Pricing for assigned accounts.
Processed work orders including submission into client systems/back-office platform. - Developed reporting for day-to-day operations to assist in monitoring teams quarterly KPIs and identify areas of improvement.
- Achieved an operational foundation which was fundamental in rapidly delivering value to the customer, growing sales and GP growth.
Warehouse Manager
Planes Moving & Storage
03.2019 - 11.2019
- Maintained receiving, warehousing and distribution operations by initiating coordinating and enforcing program, operational, and personnel policies and procedures
- Controlled inventory levels by conducting physical counts; reconciled with data storage system
Completed warehouse operational requirements by scheduling and assigning employees
Education
High School Diploma -
Ross High School
Hamilton, OH2011
Skills
- Customer Interaction
- Management
- Program Management
- Team Building
- Microsoft Office
- Microsoft PowerPoint
- Team Management
- Teamwork
- Sales
- Customer Service
- Client Relations
- Microsoft Excel
- Analytical Skills
- Customer Relationship Management (CRM)
- Team Leadership
- Organization Skills
Timeline
Operation Mangager
Divisions Maintenance Group
09.2022 - Current
Lead Operations Coordinator
Divisions Maintenance Group
11.2019 - 09.2022
Warehouse Manager
Planes Moving & Storage
03.2019 - 11.2019
High School Diploma -
Ross High School