Dynamic operations manager with extensive experience in team leadership and project coordination. Known for building high-performing teams and optimizing service delivery to meet client requirements and KPIs effectively.
Overview
6
6
years of professional experience
Work History
Account leader
TDG Facilities
Sharonville, Ohio
02.2024 - 07.2025
Managed client accounts and ensured satisfaction through effective communication.
Collaborated with internal teams to develop tailored facility solutions for clients.
Analyzed client needs and recommended appropriate services to enhance operations.
Coordinated project timelines and resources to meet client requirements efficiently.
Operations Manager
Divisions Maintenance Group
Cincinnati, Ohio
09.2022 - 02.2024
Operational Execution – Establish and continually update an operations plan to meet client requirements and KPIs.
Talent Manager - I have currently Built processes and KPI's for a team
growth on average of 200% growth year over year. Build, lead, and coach an effective service delivery team of operation coordinators.
Clearly define roles, objectives, and goals. Manage talent resources.
Team Leader on hiring, developing, retaining and terminating
decisions. Inspire and engage team members. Obsession with
Customer/Provider Service & Satisfaction
Lead Operations Coordinator
Divisions Maintenance Group
Cincinnati, Ohio
11.2019 - 09.2022
Supervised multiple coordinators running exterior and interior
non-routine work orders and followed up with District Offices on
Quotes/Pricing for assigned accounts.