Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Withrow

Hamilton,OH

Summary

Dynamic operations manager with extensive experience in team leadership and project coordination. Known for building high-performing teams and optimizing service delivery to meet client requirements and KPIs effectively.

Overview

6
6
years of professional experience

Work History

Account leader

TDG Facilities
Sharonville, Ohio
02.2024 - 07.2025
  • Managed client accounts and ensured satisfaction through effective communication.
  • Collaborated with internal teams to develop tailored facility solutions for clients.
  • Analyzed client needs and recommended appropriate services to enhance operations.
  • Coordinated project timelines and resources to meet client requirements efficiently.

Operations Manager

Divisions Maintenance Group
Cincinnati, Ohio
09.2022 - 02.2024
  • Operational Execution – Establish and continually update an operations plan to meet client requirements and KPIs.
  • Talent Manager - I have currently Built processes and KPI's for a team
    growth on average of 200% growth year over year. Build, lead, and coach an effective service delivery team of operation coordinators.
    Clearly define roles, objectives, and goals. Manage talent resources.
  • Team Leader on hiring, developing, retaining and terminating
    decisions. Inspire and engage team members. Obsession with
    Customer/Provider Service & Satisfaction

Lead Operations Coordinator

Divisions Maintenance Group
Cincinnati, Ohio
11.2019 - 09.2022
  • Supervised multiple coordinators running exterior and interior
    non-routine work orders and followed up with District Offices on
    Quotes/Pricing for assigned accounts.

Education

High School Diploma -

Ross High School
Fairfield, OH
01-2011

Skills

  • Client account management
  • Project coordination
  • Service delivery optimization
  • Customer relationship management
  • Operations planning
  • Budget management

References

References available upon request.

Timeline

Account leader

TDG Facilities
02.2024 - 07.2025

Operations Manager

Divisions Maintenance Group
09.2022 - 02.2024

Lead Operations Coordinator

Divisions Maintenance Group
11.2019 - 09.2022

High School Diploma -

Ross High School
Joseph Withrow
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