Joseph Wolf
Computer Technician
Bothell,WA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Product Support Technician
The Home Depot Inc
10.2021 - 10.2023
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Help Desk Support Technician
Randstad
02.2021 - 10.2021
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Handled customer inquiries and suggestions courteously and professionally.
Information Technology Manager
Volunteers Of America Eastern Washington & Northern Idaho
11.2020 - 12.2020
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Researched and recommended innovative and automated approaches to routine tasks.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
IT Technical Support Specialist
Ray W Howard Library
03.2014 - 03.2020
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular wifi.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted patrons with researching books
- Helped students find books and other research material
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
Information Technology Support Specialist
Edmonds College
07.2017 - 03.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
IT Help Desk
West Communications
03.2006 - 02.2009
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Information Technology Project Management
Central Washington University
Ellensburg, WA06.2019
Associate of Science - Information Security And Digital Forensics
Edmonds Community College
Lynnwood, WA06.2017
Skills
- Ticket Management
- Incident Management
- Scripting Languages
- Technical Writing
- Software Support
- Software Installation
- Continuous Learning
- Software Testing
- Escalation Management
- Training Delivery
- System Administration
Timeline
Product Support Technician
The Home Depot Inc
10.2021 - 10.2023
Help Desk Support Technician
Randstad
02.2021 - 10.2021
Information Technology Manager
Volunteers Of America Eastern Washington & Northern Idaho
11.2020 - 12.2020
Information Technology Support Specialist
Edmonds College
07.2017 - 03.2019
IT Technical Support Specialist
Ray W Howard Library
03.2014 - 03.2020
IT Help Desk
West Communications
03.2006 - 02.2009
Bachelor of Science - Information Technology Project Management
Central Washington University
Associate of Science - Information Security And Digital Forensics
Edmonds Community College