Joseph Wood
Elkhorn,NE
Summary
Experienced customer service professional bringing 10 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Familiar with multiple modes of transportation from truck, rail, and export containers.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Assistant
The Scoular Company
Omaha, NE
05.2017 - Current
- Generated, distributed and filed copies of all billing paperwork.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Verified accurate account invoicing through collaboration with accounting department.
- Managed system support functions to set priorities and service levels expectations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Oversaw daily inventory counts to maintain data accuracy.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
Logistics Project Manager
Werner Enterprises
Omaha, Nebraska
09.2016 - 05.2017
- Directed shipping and receiving of wide range of products daily.
- Conducted research to address shipping errors and packaging mistakes.
- Prepared updated shipment reports for executives and clients.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
Fleet Manager
Werner Enterprises
Omaha, NE
07.2014 - 04.2015
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
Customer Service Manager
Werner Enterprises
Omaha, NE
04.2012 - 06.2014
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Monitored customer service operations to assess agent performance and provide feedback.
Education
Bachelor of Arts - Business Administration And Management
Midland University
Fremont, NE 01.2012 - 05.2016
Skills
Inventory management procedures
Customer Relations
Deadline and scheduling management
ERP and supply chain software
Import/export requirements knowledge
Shipping Documentation
Rail Billing
Rate negoiation
Timeline
Logistics Assistant
The Scoular Company
05.2017 - Current
Logistics Project Manager
Werner Enterprises
09.2016 - 05.2017
Fleet Manager
Werner Enterprises
07.2014 - 04.2015
Customer Service Manager
Werner Enterprises
04.2012 - 06.2014
Bachelor of Arts - Business Administration And Management
Midland University
01.2012 - 05.2016