Joseph Woods
Westerville,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Consultant /Coach/Personal Trainer Manager
Innovative Resource Management Group
01.2006 - Current
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined HR processes for increased efficiency and effectiveness within the department.
- Reduced employee turnover by developing comprehensive retention strategies and initiatives.
- Led talent acquisition efforts, resulting in a diverse and high-performing workforce.
- Promoted a positive work culture by fostering open communication and collaboration among team members.
- Boosted organizational performance with targeted employee training and development programs.
- Ensured compliance with labor laws and regulations through diligent monitoring of policies and procedures.
- Managed benefits administration, optimizing offerings to attract top talent while controlling costs.
- Established strong relationships with external partners, including recruitment agencies, to source qualified candidates efficiently.
- Evaluated performance management systems for continuous improvement opportunities, leading to a more effective feedback process for employees.
- Oversaw HR projects from inception to completion, ensuring timely delivery within budget constraints.
- Implemented succession planning strategies to prepare the organization for future leadership needs.
- Developed onboarding programs that accelerated new hire integration into the company culture and expectations.
- Championed diversity and inclusion efforts, creating an inclusive environment where all employees can thrive professionally.
- Maintained accurate employee records, ensuring data privacy compliance in line with local legislation requirements.
- Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
- Collaborated with senior management to design compensation packages that effectively incentivized high performance across departments.
- Conducted regular audits of HR practices to identify gaps in policy adherence or areas requiring further attention.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coached managers on how to handle difficult employee situations or disputes professionally while adhering to company policies.
Operations Specialist – Mortgage Banking
J.P. Morgan Chase
01.2012 - Current
- Reference and post vendor invoices
- Assess fees and costs associated with the payment of invoices
- Perform daily balancing; complete all activities within accounting/audit guidelines
- Perform research; track daily productivity and disposition of invoices processed
- Develop and maintain relationships with vendors and internal Chase departments
- Perform other departmental duties as assigned.
Financial Services District Leader
Primerica
01.2004 - 01.2011
- Determined customer’s financial service’s needs
- Set up new accounts for customers
- Oversee customer transfers, and account maintenance
- Facilitated training and presentations on financial services to groups and potential clients
- Recruiting and training potential representatives
- Review business trends in order to advise customers regarding expected fluctuations
- Analyze and prepare financial statements.
Ministerial Director/Youth Pastor
The City of Zion Church
01.2004 - 01.2011
- Assist the senior pastor with projects as directed
- Assist in developing, organizing, and training of leaders in the church
- Providing leadership support to the ministries within the church
- Developed education and training materials
- Taken on responsibility as Youth Pastor
- As an individual dedicated to public service, have helped hundreds of families and individuals improve and strengthen their lives
- Assisted with all aspects of services including handling of prayer, communion, baptisms, child-dedications, and teaching as needed
- Provided nurture and counsel to youth and their families fostering healthy self-esteem
- Led and directed comprehensive ministry programs for youth based on churches key values and mission statement.
Mortgage Loan Specialist
J.P. Morgan Chase
01.2000 - 01.2004
- Provided personalized customer service for escrow, home equity, conventional and manufactured loans
- Performed a variety of loan documentation duties, including processing, closing and compliance on loans
- Able to interpret polices, documentation follow ups
- Correcting loan packages errors and system data
- Performed research and analysis, as well as reviewed account and appraisals to determine eligibility for PMI waivers
- Audited credit reports to confirm accuracy in compliance with the firm’s service policies, systems and regulations.
Education
Business Management
Columbus State Community College
Columbus, OHSkills
- Customer Service Management
- Complaint Handling & Resolution
- Proven verbal & written communication skills
- Customer Satisfaction Enhancement
- Sales & Margin Improvement
- Detail oriented
- Teambuilding & Training
- Cost-Reduction Strategies
- Time management and planning skills
- Audit Reporting
- Team Leadership
- Training and Development
- Strategic Planning
- Project Planning
- Process Improvement
- Issue Research
- Analytical Thinking
- Process Analysis
- Idea Development and Brainstorming
- Time Management
- Cross-functional Collaboration
- Customer Service
- Decision Making
- Problem Solving
- Change Management
- Business Forecasting
Education Certification Training
- Columbus State Community College, Business Management, 2
- Breakthrough Reconciliation Ministries International, Counseling, 1
- Ohio Department of Insurance, Life and Variable Annuities License, 2007
- Training, Completed numerous courses and seminars in customer service, sales strategies, time management, leadership, and performance assessment.
Qualification Summary
Dedicated manager with 9+ years of experience. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Timeline
Operations Specialist – Mortgage Banking
J.P. Morgan Chase
01.2012 - Current
Consultant /Coach/Personal Trainer Manager
Innovative Resource Management Group
01.2006 - Current
Financial Services District Leader
Primerica
01.2004 - 01.2011
Ministerial Director/Youth Pastor
The City of Zion Church
01.2004 - 01.2011
Mortgage Loan Specialist
J.P. Morgan Chase
01.2000 - 01.2004
Business Management
Columbus State Community College
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