Joseph W. Tesorero
Novi,MI
Summary
Results-driven professional with extensive experience at PACCAR Parts, specializing in process optimization and operational efficiency. Successfully reduced dealer exception rates by 10% through targeted training initiatives. Advanced proficiency in AS400 and Microsoft Excel, leveraging data-driven insights to improve inventory control and dealer engagement. Recognized for driving continuous improvement and effective cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Dealer Returns Coordinator
PACCAR Parts
Louisville, KY
03.2023 - Current
- Achieved average 10% reduction in dealer exception rates through targeted training presentations.
- Leveraged Microsoft Access and AS400 to analyze performance metrics across 900+ dealers.
- Facilitated timely resolutions for open dealer return items as primary contact for U.S. dealerships.
- Functioned as the primary decision-maker and point of contact for 15 distribution associates, answering operational questions, and driving consistent, effective outcomes.
- Optimized system utilization as subject matter expert on automated dealer returns functionality.
- Improved inventory tracking efficiency by upgrading management system with Microsoft Excel.
- Conducted nationwide presentations to enhance operational performance among underperforming dealers.
Distribution Center Supervisor Intern (Operations)
PACCAR Parts
Louisville, KY
05.2022 - 08.2022
- Constructed streamlined process for supervisors to submit and track internal audits using Airtable for dynamic data visualization.
- Oversaw supplier selection for five waste management services, aligning with operational and sustainability goals.
- Negotiated and consolidated supplier quotes, achieving significant annual cost savings.
- Developed Microsoft SharePoint webpage for seamless employee access to essential shared files.
- Created live load receiving calendar to efficiently schedule over 400 trailers within two weeks.
- Implemented customized visitor sign-in process generating personalized name badges to enhance security and visitor experience.
Supply Chain Intern (Materials)
LOC Performance
Plymouth, MI
05.2021 - 08.2021
- Utilized Plex ERP system to monitor and manage material movements, ensuring operational accuracy.
- Created comprehensive inventory system for over 450 daily-used fixtures, enhancing management efficiency.
- Reduced fixture retrieval search time from hours or days to seconds through streamlined processes.
- Implemented shelf labeling system for rapid identification of specific tooling storage locations.
Education
Bachelor of Arts - Supply Chain Management
Michigan State University
East Lansing, MISkills
- Problem solving
- Dealer relations management
- Process improvement
- Attention to detail
- Contract negotiation
- Inventory control
- Training facilitation
- AS400 and Mize software proficiency
- SAP and Tableau expertise
- ERP systems
- Microsoft Excel and Access
Timeline
Dealer Returns Coordinator
PACCAR Parts
03.2023 - Current
Distribution Center Supervisor Intern (Operations)
PACCAR Parts
05.2022 - 08.2022
Supply Chain Intern (Materials)
LOC Performance
05.2021 - 08.2021
Bachelor of Arts - Supply Chain Management
Michigan State University