JOSEPH YAN
Houston
Summary
Goal Oriented Self Motivated Individual with a Passion for Fashion & Luxury. Years of High end product & clientele experience. Top Performer on all fronts in field & industry. Valuable team player eager to share knowledge and build community in a competitive,established & leading corporation.
Overview
22
22
years of professional experience
Work History
Seasonal Sales Associate
Saks Fifth Avenue
04.2014 - Current
- Top Credit
- Top Sales
- Top Consultations
- Visuals
- Trainer
- Inventory
Men’s Fragrance Business Manager
Nordstrom
03.2023 - 09.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
Seasonal Sales Consultant
Signet Jewelers
09.2022 - 12.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Home Theater Sales Consultant
Magnolia Home Theater Best Buy
07.2017 - 08.2022
- Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
Marc Jacobs Sales Specialist
Nordstrom
09.2010 - 12.2013
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Created and implemented sales strategies to successfully meet company targets.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Coach Sales Specialist
Macys
03.2007 - 06.2010
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and implemented sales strategies to successfully meet company targets.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained and mentored new sales representatives.
Visuals Csr
Blockbuster
02.2004 - 02.2007
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Seasonal Sales Consultant
Gap Inc
04.2003 - 12.2003
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Credit Captain
Mervyns
04.2002 - 02.2003
- Advised accounts and assisted through qualification processes.
- Sold in assigned territory and accounts, created new business and identified up- and cross-selling areas.
- Maintained high knowledge of current programs, offerings and products.
- Qualified and closed transactional inbound and usage-based opportunities.
Education
American History
Gulf Shores
Houston, Texas05.2002
Skills
- Display maintenance
- Merchandising
- Sales consultation
- Tech-savvy
- Credit application processing
- Recordkeeping
- Spanish fluency
- Operational reporting
- Staff Training
- Social Media Promotion
- Project Management
- Cross-Functional Communication
- Customer Relationship Management
- Lead Generation
- Employee Motivation
- Staff Management
- Business Administration
- Vendor Engagement
- Retail Operations Management
- Employee Scheduling
- Business Generation
- Product Launching
- Customer Relations
- Safety Procedures
- Data Confidentiality
- Sales and Marketing
- Performance Evaluations
- Recruiting and Hiring
- Issue Resolution
- Operational Leadership
- Strategic Initiatives
- Coaching and Mentoring
- Verbal and Written Communication
- Risk Assessment and Management
- Strategic Networking
- Organizational Structuring
Timeline
Men’s Fragrance Business Manager
Nordstrom
03.2023 - 09.2023
Seasonal Sales Consultant
Signet Jewelers
09.2022 - 12.2022
Home Theater Sales Consultant
Magnolia Home Theater Best Buy
07.2017 - 08.2022
Seasonal Sales Associate
Saks Fifth Avenue
04.2014 - Current
Marc Jacobs Sales Specialist
Nordstrom
09.2010 - 12.2013
Coach Sales Specialist
Macys
03.2007 - 06.2010
Visuals Csr
Blockbuster
02.2004 - 02.2007
Seasonal Sales Consultant
Gap Inc
04.2003 - 12.2003
Credit Captain
Mervyns
04.2002 - 02.2003
American History
Gulf Shores