JOSEPH YANKEY
Accra,GHANA
Summary
Adept at enhancing guest satisfaction and streamlining operations, I leveraged efficient cleaning and teamwork skills at HOUSE KEEPING SERVICES INC to significantly reduce guest complaints. My background also includes ensuring safety and maintaining rigorous standards as an Airport Security Officer, demonstrating a commitment to excellence and a results-driven approach.
Overview
11
11
years of professional experience
Work History
House Keeping/Hotel Room Attendant
HOUSE KEEPING SERVICES INC
2021.06 - Current
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
- Participated in regular staff meetings to discuss ways of improving team performance and overall guest experience.
- Addressed maintenance issues promptly, coordinating with engineering staff to resolve problems efficiently.
- Provided personalized service to VIP guests by accommodating special requests when possible.
- Reduced guest complaints by promptly addressing and resolving housekeeping issues.
Truck Driver
MERIDIAN PORT SERVICES(MPS)
2021.01 - 2024.06
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Airport Security Officer
Yutees Security Services
2014.02 - 2020.04
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
Education
High School Diploma -
SEC TECT SENIOR HIGH SCHOOL
TAKORADI-GHANA05.2013
Skills
- Efficient cleaning
- Guest satisfaction
- Laundry skills
- Bathroom sanitation
- Dusting Techniques
- Ironing Proficiency
- Maintaining supplies
- Furniture Arrangement
- Stain Removal
- Vacuuming expertise
- Restocking amenities
- Teamwork
- Window Washing
- Upholstery Cleaning
Timeline
House Keeping/Hotel Room Attendant
HOUSE KEEPING SERVICES INC
2021.06 - Current
Truck Driver
MERIDIAN PORT SERVICES(MPS)
2021.01 - 2024.06
Airport Security Officer
Yutees Security Services
2014.02 - 2020.04
High School Diploma -
SEC TECT SENIOR HIGH SCHOOL
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