Joseph Yarnell
Raleigh,NC
Summary
Dynamic professional with a proven track record in customer relationship building and CRM proficiency, demonstrated at Freshpoint. Skilled in transforming customer interactions into lasting relationships, enhancing retention, and leveraging consultative sales techniques. Excelled in fast-paced environments, from sales consultant to executive chef, by fostering teamwork and innovation. Achieves results through exceptional service and strategic territory management.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Freshpoint
08.2016 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting customer relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Maximized customer retention by resolving issues quickly.
Executive Chef
18 Restaurant Group
12.2010 - 08.2016
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Fostered a positive working environment among kitchen team members that encouraged collaboration, creativity, and open communication.
Lead Line Cook
Eagle Ridge Golf Club
08.2008 - 12.2010
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
Education
No Degree - Culinary Arts
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Cardinal Gibbons
Raleigh05.2004
Skills
- Product and service knowledge
- CRM proficiency
- Customer Relationship Building
- Customer Service
- Honest and Dependable
- Objection handling
- Prospecting skills
- Cold-calling
- Territory Management
- Customer Retention
Timeline
Sales Consultant
Freshpoint
08.2016 - Current
Executive Chef
18 Restaurant Group
12.2010 - 08.2016
Lead Line Cook
Eagle Ridge Golf Club
08.2008 - 12.2010
No Degree - Culinary Arts
Wake Technical Community College
High School Diploma -
Cardinal Gibbons