Joseph Yeboah
Bloomington,IN
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
United States Army
APO, IN
02.2018 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
- Performed annual evaluations and reviews for large staff of employees.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Monitored workshop work flow for over 50 employees.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Tracked and prepared quarterly reports of sales goals to management.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Built, managed and coached insourced and outsourced teams.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Audited and documented processes and procedures for new accounts department.
- Streamlined operations of multiple lines of business within organization.
Supervisor
Toa Usa
Morresville, IN
01.2016 - 02.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Provided supportive link between external customers and internal operations.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Built, managed and coached insourced and outsourced teams.
- Audited and documented processes and procedures for new accounts department.
- Streamlined operations of multiple lines of business within organization.
Education
Master of Science - Logistics And Materials Management
University of Maryland - University College
Hyattsville, MD08.2024
Bachelor of Science - Computer And Information Systems Security
University of Maryland - University College
Hyattsville, MD05.2021
Bachelor of Science - Business Administration
University of Maryland - University College
Hyattsville, MD05.2020
Associate of Science - Computer And Information Sciences
University of Maryland - University College
Hyattsville, MD05.2019
Skills
- Motivating Performers
- Managing Operations and Efficiency
- Resolving Complaints
- Driver Routing
- Performance Motivation
- Scheduling and Coordinating
- Administration and Reporting
- Employee Coaching and Motivation
- Continuous Improvement Projects
- Priority Management
- Safe Work Methods
- Business Processes and Procedures
- Consulting Supervisors
- Microsoft PowerPoint
- Daily Transactions Review
- Employee Presentations
- Materials Take-Offs
- Agent Assistance
- Predictive and Preventive Maintenance
- Preparing Proposals
- Microsoft Access
- Heavy Duty Machinery
- Facility Improvement
- Inventory and Supply Management
- Leadership
Certification
- project management
Timeline
Supervisor
United States Army
02.2018 - 06.2022
Supervisor
Toa Usa
01.2016 - 02.2018
Master of Science - Logistics And Materials Management
University of Maryland - University College
Bachelor of Science - Computer And Information Systems Security
University of Maryland - University College
Bachelor of Science - Business Administration
University of Maryland - University College
Associate of Science - Computer And Information Sciences
University of Maryland - University College
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