JOSEPH YEBOAH
Winthrop,MA
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach and offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
8
8
years of professional experience
Work History
Operations Manager
GENERAL ELECTRIC AVIATION
Lynn, MA
08.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Logistics Supervisor
Military
Grafenwohr, AE
02.2018 - 08.2021
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Reviewed order data to verify transactions and shipping dates.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Kept corporate departments and customers updated on critical shipments.
- Processed orders by due dates to enable on-time delivery to customers.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Production Supervisor
Toa Usa
Indianapolis, IN
01.2016 - 02.2018
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
- Negotiated contracts with suppliers to secure best pricing and quality of components.
- Managed internal operational standards and productivity targets.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
MBA - Business Management
University of Maryland - University College
Hyattsville, MD03.2024
Bachelor of Science - Computer Networking And Cyber Security
University of Maryland - University College
Hyattsville, MD08.2022
Associate of Arts - Computer Studies
University of Maryland - University College
Hyattsville, MD05.2021
Under Graduate Certificate - Project Management
University of Maryland - University College
Hyattsville, MD05.2021
Skills
- Policy and Procedure Implementation
- Contract Review and Recommendations
- Business Process Re-Engineering
- Workflow Planning
- Market Growth
- Strategic Partnership
- Project Management
- Contract Development
- SAP Expertise
- Staff Training
- Planned Equipment Constraints
- Supply Chain Distribution
- Data Archiving
- Productivity Improvement
- Warehouse Operations
- Business Administration
- Team Leadership
- Microsoft Office Suite Expertise
- Market Penetration
- Social Media Marketing
- Revenue Generation
- Avid Pro Tools
- Data Evaluation
- Inventory Control
- Lean Manufacturing and Quality Systems
- Cultural Awareness
- Regulatory Compliance
- Performance Monitoring and Evaluation
- Graphic Design
- Contract Administration
- Solution Development
- Product Management
- Purchasing and Procurement
- Operation Monitoring
- Staff Development
- Superb Time Management Skills
- Microsoft Office Expertise
- Database Maintenance
- Management
- Leadership
- SAP expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
GENERAL ELECTRIC AVIATION
08.2021 - Current
Logistics Supervisor
Military
02.2018 - 08.2021
Production Supervisor
Toa Usa
01.2016 - 02.2018
MBA - Business Management
University of Maryland - University College
Bachelor of Science - Computer Networking And Cyber Security
University of Maryland - University College
Associate of Arts - Computer Studies
University of Maryland - University College
Under Graduate Certificate - Project Management
University of Maryland - University College
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