Joseph Yosefi
San Diego,California
Summary
Detail-oriented undergraduate student at San Diego State University with experience in retail sales and a passion for technology. Seeking a Help Desk position to leverage my technical skills, customer service experience, and educational background to provide efficient IT support and contribute to the success of the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mobile Expert / Sales
T-Mobile
09.2019 - 10.2021
- Conducted in-depth personal interviews with clients to determine eligibility for telephone plans and devices
- Exceeded monthly revenue goals through acquisition and retention of customer accounts
- Utilized specialized computer applications for data entry, eligibility determinations, and client correspondence
- Provided troubleshooting support for a variety of devices and operating systems
Sales Associate / Paint Specialist
Sherwin Williams Co
08.2018 - 08.2019
- Maintained high level of customer service and assisted clients with product selection
- Participated in meetings and trainings to stay up to date on products and brands
- Successfully cross-sold products and implemented new brands to the public
Education
Bachelor of Science - Management Information Systems
San Diego State University
San Diego, CA12.2024
Skills
- Proficient in SQL, HTML5, Python, and other technical skills
- Strong customer service and communication skills
- Experience troubleshooting devices and operating systems
- Familiarity with SAP ERP, AWS, WordPress, and other relevant technologies
- Offline storage techniques
- Mobile Device Management
- Cross-platform Proficiency
- Mobile Security Best Practices
Accomplishments
- Dean's List, San Diego State University (Aug 2022)
- Dean's List, San Diego Miramar College (Aug 2019)
Certification
- Introduction to Cybersecurity, Cisco (Issued May 2024)
- Networking Basics, Cisco (Issued Mar 2024)
Languages
English
Native or Bilingual
Farsi
Full Professional
Timeline
Mobile Expert / Sales
T-Mobile
09.2019 - 10.2021
Sales Associate / Paint Specialist
Sherwin Williams Co
08.2018 - 08.2019
Bachelor of Science - Management Information Systems
San Diego State University