Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

JOSEPH YOUNG

Haiku

Summary

Versatile and achievement-oriented professional with a robust background in technical and construction roles, most notably with Xerox. Excelled in remote technical service, demonstrating exceptional customer service expertise and technical troubleshooting skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Remote Technical Service Representative

Xerox
05.2023 - Current
  • Technical Service to maintain and fix Xerox Machines throughout Maui and Lanai
  • Remote work maintaining local inventory, and management of resources needed to complete each assigned work order
  • Maintaining customer satisfaction and customer retention
  • Extensively and ongoing training on all platforms and products within the community to ensure downtime is at a minimum for all customer calls
  • Constant feedback from the field to maintain and improve all aspects of the position and stay on the leading edge of progress for maintaining my territory
  • Logistical management for travel, scheduling of calls, and ordering to maximize process efficiency

Commercial Construction Estimator

Lighthouse Windows South
08.2021 - 09.2022
  • Commercial and Multi-Family Construction Estimating, and Purchasing
  • Research Builder contact, communication, and clarification of Architectural Plans, management of communications for all communications, including RFI's and vendor quotes
  • Takeoffs and Estimates using Blu Beam and Excel for the life cycle of multiple construction projects, from initial budget to final contract
  • Knowledge of California Residential and Commercial Building Codes
  • File setup and management to maintain clear communication and follow the progress of each project
  • Management of project takeoff's, and reviews to maintain quote accuracy
  • Review of product quotes from manufacturers, to ensure they meet all design specs stated for the project
  • Working with builders to add value engineering options to all projects
  • Remote Work for a Commercial Window Installation company in Irvine, CA
  • Checked construction plans against actual field conditions to prepare estimates.
  • Assisted in the development of junior estimators through mentoring and hands-on training.

Owner/Operator

Kiss of Aloha
04.2017 - 08.2021
  • Software, Game, and App design
  • Website construction and management
  • Freelance product design and engineering
  • Product, Label, and Graphic Design for all Products, and Marketing Materials
  • 3D Design, Rendering, and in house 3D Printing and CNC machining of Prototypes and Products
  • Home Remodeling Design and Build
  • Home repairs, estimating, and Project

Construction Office Coordinator

AURA/NSO/Daniel K. Inouye Solar Telescope/
09.2016 - 04.2017
  • Coordination of material shipments to and from the site on top of Haleakala
  • Motor pool fleet management and service coordinator
  • Warehouse Management and Logistics Coordination
  • Purchasing and Requisition
  • Documentation of site activities and Better Business Practices
  • Coordination to ensure all National Park rules and regulations are met for shipment coordination
  • Material Purchasing and scheduling coordination

Engineering Assistant

AURA/NSO/Daniel K. Inouye Solar Telescope Via Altres/
05.2016 - 09.2016
  • Assistant Engineer for the Thermal Systems under construction at the Daniel K Inouye Solar Telescope
  • Coordination of Materials, Purchasing, and Procurement for HVAC Systems and Plumbing
  • Warehouse Management and Logistics Coordination
  • Documentation of as-built changes deviating from the original plans, and updating of CAD, Navisworks and Revit models
  • Thermal team oversight, and project coordination of daily operations
  • Design coordination for HVAC and Plumbing with all other on-site construction crews

Commercial Estimator

Preferred Window Products/
12.2014 - 11.2015
  • Designed a master forecasting spreadsheet to encompass cross-regional Commercial and Storefront divisions to drive collaborative discussions regarding corporate demand forecast, staff requirements, financial strategies, and marketing strategies
  • Standardized commercial estimate schematics and pricing by creating MS Excel templates to streamline the purchase and installation processes resulting in higher revenue and efficiency
  • Meet the requirements of all contracts and building codes through material research and purchasing resulting in 100% compliance
  • Provide detailed proposals and bid packages by specifying product offerings, identifying qualified vendors, and cost analysis to success by working with multiple divisions
  • Maintain all architectural drawings and change orders as well as ensuring that shop fabrication releases meet the drawing specifications, financial costs and time management, and forecasting estimations
  • Coordinate and maintain contract bids by updating documentation and providing continuity through personnel and relevant departments responsible for assigned project

Salesman

Lambert Auto/
06.2010 - 04.2014
  • Negotiated car contracts and financing, including accessories, warranties, service packages, and product up-fitting resulting in a 20% increase to new vehicle profits
  • Exceeded revenue retention by 20% resulting in Top 3 Salesman 4 consecutive years
  • Marketing and Advertising of vehicles online, and management of all postings
  • Coordinated and managed the ordering and delivery of all specialty vehicles and products resulting in a 15% increase in new vehicle profits, in addition to, meeting and exceeding customer expectations

Owner and Lead Design Consultant

Guerilla Fabrications LLC/
12.2007 - 06.2010
  • Created the Excel spreadsheets to efficiently track and monitor each project and all accounting and

Draftsman and Property Management

Kuau Construction
07.2005 - 12.2007
  • Procured alternative materials to satisfy customer requirements and budget
  • Drafted Architectural plans using AutoCAD for 11 buildings, including as-built plans and projected future renovations of each structure
  • Researched construction and design products to meet and/or exceed building code requirements
  • Facilitated a 5 year plan to expand the infrastructure for a top 5 star Restaurant and Inn by 200%

Carpenter and Lead Custom Framing Hardware Specialist

Webb Development
10.2004 - 05.2005
  • Managed on-site design installations, including subcontractors, resulting in a 20% decrease of install defects
  • Complied with site Covenants, Conditions, and Restrictions (CC&Rs) within private gated communities resulting in 100% compliance
  • Participated in the design, layout, masonry, framing, and hardware installation of stick-framed custom built homes

Heavy Equipment Operator

Spencer Homes
01.2003 - 09.2004
  • Interpreted site plans and drawings to ensure layout accuracy and compliance
  • Operated front loaders, rollers, backhoes, forklifts, graders, dump trucks, and excavators to support the construction of new commercial construction
  • Installed in-ground drainage, sewage, and water to support new neighborhood infrastructure

Education

Bachelor of Science - Business Administration

Colby Sawyer College
New London, NH
06-2011

Skills

  • Excel
  • SQL
  • Data Visualization
  • Tableau
  • Statistical Analysis
  • Data Cleaning
  • Data Mining
  • R
  • Machine Learning
  • Data Management
  • Google Analytics
  • AutoCAD
  • Microsoft Office Suite
  • Revit Architecture
  • Xcode
  • Blender
  • Sketch-Up
  • Chief Architect
  • Fusion 360
  • Final Cut Pro
  • Photoshop
  • CRM Tools
  • Adobe Creative Suite
  • Illustrator
  • Web Design
  • Mac PC
  • Social Media
  • 3D Printing
  • Laser Engraving
  • CNC Milling
  • Software installation
  • System maintenance
  • Hardware configuration
  • Remote support
  • Remote diagnosis
  • Technical support
  • Hardware diagnostics
  • Service support
  • Information protection
  • User guidance
  • Application installations
  • Analytical thinking
  • Microsoft outlook
  • User support
  • Hardware upgrades
  • Ticket management
  • Business development
  • Customer service expert
  • Issue troubleshooting
  • Product troubleshooting
  • Technical troubleshooting
  • Hardware and peripherals
  • Active listening
  • Mac systems
  • Hardware troubleshooting

Certification

Google Data Analytics Certified

Timeline

Remote Technical Service Representative

Xerox
05.2023 - Current

Commercial Construction Estimator

Lighthouse Windows South
08.2021 - 09.2022

Owner/Operator

Kiss of Aloha
04.2017 - 08.2021

Construction Office Coordinator

AURA/NSO/Daniel K. Inouye Solar Telescope/
09.2016 - 04.2017

Engineering Assistant

AURA/NSO/Daniel K. Inouye Solar Telescope Via Altres/
05.2016 - 09.2016

Commercial Estimator

Preferred Window Products/
12.2014 - 11.2015

Salesman

Lambert Auto/
06.2010 - 04.2014

Owner and Lead Design Consultant

Guerilla Fabrications LLC/
12.2007 - 06.2010

Draftsman and Property Management

Kuau Construction
07.2005 - 12.2007

Carpenter and Lead Custom Framing Hardware Specialist

Webb Development
10.2004 - 05.2005

Heavy Equipment Operator

Spencer Homes
01.2003 - 09.2004

Bachelor of Science - Business Administration

Colby Sawyer College

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