Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Zacker

Murfreesboro,TN

Summary

Exceptional Multi-Unit Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Multi-Unit Operation Manager

Mimi's Cafe
12.2017 - Current
  • Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Director of Food and Beverage

The Graduate Hotel
08.2015 - 12.2017
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
  • Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
  • Worked with qualified chef to diversify menu with new offerings.

CEO

Pro Marketing Inc
02.2010 - 08.2015
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
  • Championed sustainability initiatives to reduce environmental impact while improving brand image among eco-conscious consumers.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Founded performance- and merit-based evaluation system to assess staff performance.

Managing Partner

The Capital Grille
04.2005 - 06.2010
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Oversaw divisional marketing, advertising and new product development.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.

Operating Partner

P. F. Chang's
02.2000 - 04.2005

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  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.

Education

Bachelor of Arts - Business

University of Georgia
Athens, GA
05.1992

Skills

  • KPI Tracking
  • Effective leader
  • Financial Management
  • Special Promotions Planning
  • Training Management
  • Sales Growth
  • Cost Reduction
  • Sales Coaching
  • Inventory Control
  • Budget Development
  • Proficient in [Software]
  • Administrative Management
  • Quality Assurance
  • Cost analysis and savings
  • Employee Development
  • P&L Management
  • Financial Oversight
  • Human Resources
  • Operational Efficiency

Certification

Serve-Safe Certified


Timeline

Multi-Unit Operation Manager

Mimi's Cafe
12.2017 - Current

Director of Food and Beverage

The Graduate Hotel
08.2015 - 12.2017

CEO

Pro Marketing Inc
02.2010 - 08.2015

Managing Partner

The Capital Grille
04.2005 - 06.2010

Operating Partner

P. F. Chang's
02.2000 - 04.2005

Bachelor of Arts - Business

University of Georgia
Joseph Zacker