Netsuite
Joseph Zaro
Monroe,NY
Summary
Diligent Credit Manager with strong background in managing credit and collections processes. Adept at streamlining workflows and resolving complex financial disputes. Demonstrates expertise in risk assessment and client relationship management.
Overview
13
13
years of professional experience
Work History
Accounts Receivable and Credit Manager
Barrie House Coffee Company, LLC
04.2018 - Current
- Lowered Average DSO from 48 to 33 days.
- Consistently maintained weekly collection of 20-25% of the total company Accounts Receivable.
- Initiated a Pre-Shipment Audit of Deliveries to reduce miscellaneous deductions for shortages and prove damage claims against carriers.
- Developed a Customer Performance Scorecard for Credit and Sales Department to utilize for evaluation, trend analysis and forecasting.
- Improved the turnaround of the credit application approval process to foster a strong relationship with new customers and expedite the onboarding process.
Credit and Collection Manager
Harvey Nash, Inc.
10.2016 - 03.2018
- Developed comprehensive performance reports for senior management, offering insights into key metrics in the credit and collections department.
- Effectively managed disputes by collaborating with internal departments to resolve issues promptly and maintain customer goodwill.
- Implemented new corporate credit policies, enhancing overall credit management.
- Established client communication programs to ensure timely invoice payments.
- Initiated credit reporting for new and existing clients to assess creditworthiness.
Credit Manager
Freeman - CMA
05.2012 - 08.2016
- Established and implemented a corporate credit policy to enhance credit management.
- Reviewed orders for credit release and determined creditworthiness to establish appropriate credit lines.
- Performed credit limit reviews regularly to increase sales potential and avoid potential delinquencies.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
Education
BS - Business Admin Finance
State University of New York at New Paltz
01.1989
Skills
- Credit analysis
- Debt recovery
- Legal compliance
- Collection strategies
- Credit control
- Portfolio management
- Microsoft Access, Excel and Word
Accomplishments
- Reduced DSO to 42 days or less with a sustained Bad Debt rate of under 1%, resulting in no Bad Debt Reserve adjustments required.
- Implemented accounts receivable control procedures, achieving a 30% reduction in DSO (28 days) through strategic credit line adjustments and use of Mechanics Liens and Joint Payment arrangements, enhancing cash flow.
- Developed and integrated a new Credit Policy that increased sales per account by 20-25% through improved credit line management and targeted monitoring of prompt-paying accounts.
- Launched a web-based credit card processing system, saving over $5,000 annually in transaction fees and increasing processing speed and efficiency.
- Maintained a consistent Bad Debt Adjustment rate of less than 1%, achieving multiple consecutive years with $0 adjustments needed.
- Established a credit and collections training program to foster collaboration between finance and sales teams, enhancing communication and reducing accounts receivable exposure.
- Streamlined credit application approval processes, building stronger relationships with new customers and driving sales growth.
- Maintained current Accounts Receivable aging as a contract hire, leading to a full-time employment offer three years later.
- Achieved 20-30% cost savings by optimizing relationships with third-party resources.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchSoftware
Oracle
Outlook
Google Docs
Excel
Word
Languages
English
Native or Bilingual
Interests
Reading
Sporting Events
Texas Hold 'Em
Live Music
Timeline
Accounts Receivable and Credit Manager
Barrie House Coffee Company, LLC
04.2018 - Current
Credit and Collection Manager
Harvey Nash, Inc.
10.2016 - 03.2018
Credit Manager
Freeman - CMA
05.2012 - 08.2016
BS - Business Admin Finance
State University of New York at New Paltz
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