Kayaking
Joseph Zayed
Rochester,NY
"Doubt kills more dreams than failure ever will." - Old African Proverb
- Old African Proverb
Summary
A dependable professional with several years of exceeding company requirements. I'm one who is incredibly adept at learning new skills and implementing industry best practices in various settings. With having a formidable ability to work independently, I'm also a effective communicator with a collaborative mindset that's ready to bring fresh perspectives and a strong work ethic to any team. Being safety-conscious and ready to contribute to make a positive impact is my formula to succeed. With knowledge in mechatronics, construction, and tech-support, I'm positive I'd be a versatile addition.
Overview
7
7
years of professional experience
Work History
Robotics & Maintenance Engineer
CBRE
Spencerport, NY
02.2023 - Current
- Ensured functionality of handling equipment and robotics as well as acted as escalation support to associates.
- Communicated with operations leadership for optimal productivity by using industrial predictive maintenance
- Troubleshooted software for control systems including HMI dashboards, VFDs, and PLCs platforms
- Properly document routines, part orders, and future trouble tickets
- Troubleshooted belts, motors, photo-eyes, relays, computers, and mechatronic systems
- Monitored metrics to prevent performance deficiencies.
Mobile Repair Technician and Remote Tech Support Agent
Asurion UbreakIfix
Upstate NY
04.2021 - 12.2022
- Repaired different appliances and electronics varying in issues using specified techniques
- Built rapport with customers by taking time to explain their issues and promoting company products to drive sales
- Worked with electric, water, and gas simultaneously under pressure
- Securely managed various payments and information for provided services from customers
- Undertook live virtual chats with customers and advised step-by-step resolutions
- Utilized multiple information databases and operating systems routinely on PC to resolve issues.
Lead Detailer and Maintenance
Delta Sonic
Webster & Henrietta, NY
03.2014 - 12.2020
- Performed a variety of detailing services using several different specialized tools to exceed customer expectations
- Correctly programmed and monitored functionality of carwash
- Maintained proficient facility to company standards by doing preventative maintenance on machines, landscaping, snow removal, and janitorial duties
- Developed significant communication and de-escalation skills while ensuring adherence to company policies.
Education
Construction Management & Technology -
HVAC-R and Carpentry -
General Education Diploma -
Skills
- Microsoft Office
- Time Management
- Inspection and Monitoring
- Interpersonal Communication
- Schematics and Low Voltage
- Root Cause Analysis
- Mechanical Dexterity
- Service Composure
- Blueprint Reading
- Sales and Negotiating
Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsFlexible work hoursInterests
Snowboarding
Hiking
Cooking
Travel
Music
Timeline
Robotics & Maintenance Engineer - CBRE
02.2023 - Current
Mobile Repair Technician and Remote Tech Support Agent - Asurion UbreakIfix
04.2021 - 12.2022
Lead Detailer and Maintenance - Delta Sonic
03.2014 - 12.2020
MCC & FLCC - Construction Management & Technology,
WEMOCO 2 BOCES - HVAC-R and Carpentry,
Wayne Central School High School - General Education Diploma,