Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Joseph Zumpano

Hospitality Professional
Bryn Mawr,PA

Summary

Knowledgeable and dedicated hospitality professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Custom Woodworker

CZ Woodworking
12.2023 - Current
  • Collaborated with fellow woodworkers on complex projects requiring specialized skills or knowledge sharing experiences that benefited the team as a whole.
  • Established rapport with clients through clear communication and understanding of their design preferences, resulting in tailored solutions that met their requirements.
  • Mentored apprentices in woodworking techniques, fostering a skilled workforce for the future of the business.
  • Collaborated with designers and architects to create unique, visually appealing woodwork pieces for residential and commercial spaces.
  • Increased repeat clientele through exceptional customer service and ongoing communication during project phases.

Beverage Director / AGM

Fiore Rosso
06.2022 - 11.2023
  • Fostered a positive team atmosphere that encouraged collaboration among staff members.
  • Developed comprehensive training materials that increased bartender proficiency in both product knowledge and customer service skills.
  • Enhanced customer satisfaction with unique and creative drink menus tailored to individual preferences.
  • Managed bar and wait staff and directed hiring program.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

Hospitality Consultant

Self Employed
06.2020 - 06.2022
  • Coordinated successful events from concept planning through execution, ensuring seamless experience for clients and their attendees.
  • Created memorable guest experiences through design of unique hospitality concepts catered specifically towards target demographics.
  • Improved staff performance by implementing comprehensive training programs focused on customer service excellence.
  • Collaborated with management teams to identify areas for improvement in operational processes, leading to cost savings and increased efficiencies.
  • Enhanced guest satisfaction by implementing personalized services and anticipating client needs.

General Manager

Firepoint Grill
01.2017 - 06.2020
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Managed diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Food Truck Owner / Operator

Henry's Diner
01.2013 - 12.2016
  • Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Successfully navigated challenging economic conditions by making informed decisions that protected business''s financial stability.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.

Education

Bachelor of Science - Hotel, Restaurant, Tourism, And Event Management

Indiana University of Pennsylvania
Indiana, PA
01.1996 - 05.2000

Skills

    Team Leadership

    Food and beverage knowledge

    Sales and Upselling

    Adaptability and Dependability

    Networking and relationship building

    Positive Attitude

    Customer Service

    Multitasking and Organization

    Issue Resolution

    Team Leadership

Certification

Certified RAMP Alcohol Seller / Server

Interests

Hiking, Cooking, Travelling

Timeline

Custom Woodworker

CZ Woodworking
12.2023 - Current

Beverage Director / AGM

Fiore Rosso
06.2022 - 11.2023

Hospitality Consultant

Self Employed
06.2020 - 06.2022

General Manager

Firepoint Grill
01.2017 - 06.2020

Food Truck Owner / Operator

Henry's Diner
01.2013 - 12.2016

Bachelor of Science - Hotel, Restaurant, Tourism, And Event Management

Indiana University of Pennsylvania
01.1996 - 05.2000

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Joseph ZumpanoHospitality Professional