Joseph Zupo
San Leandro,CA
Summary
Experienced Operations Manager with over 37 years of expertise in the Transportation Industry. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Detail-oriented to manage multiple tasks and priorities. Excellent safety record with a strong commitment to efficient operations and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Truck Driver
McKinney Trailer Rental
Hayward , CA
12.2021 - Current
- Inspects truck before and after trips, ensuring all safety regulations are followed.
- Communicates with dispatchers regarding pickup and delivery times.
- Ensures deliveries are on time by following designated routes and adhering to traffic laws.
- Maintains records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Contributes ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Has established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Uses yard hostler efficiently and safely
- Forklift certified
- Manages trailer inventory
- Conducts monthly facility safety report
- Inspects inbound and outbound trailers
- Ensures facility cleanliness
Class A CDL Driver
Rodgers Trucking Company
San Leandro , CA
12.2014 - 04.2020
- Maintained accurate records of deliveries, including dates, times, products delivered and customer signatures.
- Inspected trucks for mechanical items and safety issues prior to operating.
- Loaded and unloaded cargo with forklift or other material handling equipment as needed.
- Followed all applicable traffic laws and regulations while driving.
- Filled out log books accurately to document hours worked and rest breaks taken.
- Verified load against shipping papers before leaving delivery sites.
- Conducted pre-trip inspections of truck cab and trailer before departing from terminal or yard.
- Communicated effectively with dispatchers regarding route changes, pick up and delivery updates and delays.
- Provided excellent customer service by responding promptly to inquiries about product availability or delivery status.
- Utilized knowledge of local roads and areas in order to determine most efficient routes for deliveries.
- Completed paperwork associated with each delivery including bills of lading, driver logs.
- Retained valid proof of insurance and registration in vehicles.
Operations Manager
Hercules Forwarding
Newark , CA
03.2004 - 11.2014
- Managed daily business operations
- Responsible for the supervision of 50+ team members across 4 warehouse locations
- Strategized and improved existing operations, including daily routing, team workflows, and safety initiatives
- Supported senior leadership in executive decision making by generating daily reports to recommend corrective actions and improvements
- Surpassed production goals through effective staff management, delegation, and coordination
- Conducted annual employee performance reviews. providing coaching and constructive feedback to ensure both company and employee success.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Enforced security policies and procedures to protect business assets from theft, loss, and damage.
- Coordinated with other departments including sales, marketing, finance, human resources to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Processed payroll information for employees spanning 4 locations
Truck Driver/Dispatcher/Dock Supervisor
Motor Cargo Sales
Fremont , CA
08.2001 - 03.2004
- Responsible for the supervision of 50+ employees
- Supervised the loading dock team to ensure safety guidelines were followed.
- Scheduled maintenance for equipment such as forklifts, pallet jacks, hand trucks.
- Trained new employees on proper operation of dock equipment and safety protocols.
- Inspected and verified incoming shipments for accuracy and completeness.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Coordinated with other departments to ensure smooth flow of operations.
- Addressed and resolved customer needs in a timely manner.
- Identified areas where operational efficiencies can be improved upon.
- Developed strategies for improving operational efficiency and effectiveness.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Performed administrative tasks such as scheduling appointments, setting up meetings.
- Assessed driver performance based on feedback from customers or supervisors.
- Responded promptly to emergency calls from customers or employees in distress.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Truck Driver/Dispatcher/Dock Supervisor
Viking Freight System
San Leandro , CA
04.1988 - 07.2001
- Responsible for the supervision of 40 dock employees
- Exceeded operation expectations, collaborating with staff to implement best practices and strategies
- Maintained long-term customer relationships by providing great service and and quickly resolving customer issues
- Coordinated daily delivery schedules based on customer hours of operation, peak delivery times, and alternate routes.
- As a dispatcher, was responsible for 50+ drivers
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Tracked shipments using computerized tracking systems.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
- Analyzed daily operations data to identify areas for improvement in order to reduce costs and improve efficiency.
- As a Class A driver: Maintained logbook of working hours, following federal regulations on rest breaks.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Provided customer service when delivering freight by answering questions related to products being delivered.
Truck Driver/Dockworker/Supervisor
Bay Area Los Angeles Express
San Leandro , CA
03.1987 - 07.1992
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Verified load against shipping papers to ensure accuracy of shipment.
- As a Supervisor: Was responsible for the management of 5 dockworkers
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
Education
High School Diploma -
Albany High School
Albany, CA06-1982
Skills
- Effective team management
- Employee Hiring, Training, Development and Retention
- Employee performance monitoring
- Operations Workflow Optimization
- Business Strategy Development
- Workload Production
- P&L Management
- Health and safety compliance
- Building and Facility Management
- Planning and Implementation
- Expert Customer Service and Retention
- Troubleshooting and problem solving
Timeline
Truck Driver
McKinney Trailer Rental
12.2021 - Current
Class A CDL Driver
Rodgers Trucking Company
12.2014 - 04.2020
Operations Manager
Hercules Forwarding
03.2004 - 11.2014
Truck Driver/Dispatcher/Dock Supervisor
Motor Cargo Sales
08.2001 - 03.2004
Truck Driver/Dispatcher/Dock Supervisor
Viking Freight System
04.1988 - 07.2001
Truck Driver/Dockworker/Supervisor
Bay Area Los Angeles Express
03.1987 - 07.1992
High School Diploma -
Albany High School
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