Joseph Zupo
San Leandro,CA
Summary
Experienced Operations Manager with over 37 years of expertise in the Transportation Industry. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Detail-oriented to manage multiple tasks and priorities. Excellent safety record with a strong commitment to efficient operations and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Truck Driver
McKinney Trailer Rental
Hayward, CA
12.2021 - Current
- Inspects truck before and after trips, ensuring all safety regulations are followed.
- Communicates with dispatchers regarding pickup and delivery times.
- Ensures deliveries are on time by following designated routes and adhering to traffic laws.
- Maintains records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Contributes ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Has established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Uses yard hostler efficiently and safely
- Forklift certified
- Manages trailer inventory
- Conducts monthly facility safety report
- Inspects inbound and outbound trailers
- Ensures facility cleanliness
Class A CDL Driver
Rodgers Trucking Company
San Leandro, CA
12.2014 - 04.2020
- Maintained accurate records of deliveries, including dates, times, products delivered and customer signatures.
- Inspected trucks for mechanical items and safety issues prior to operating.
- Loaded and unloaded cargo with forklift or other material handling equipment as needed.
- Followed all applicable traffic laws and regulations while driving.
- Filled out log books accurately to document hours worked and rest breaks taken.
- Verified load against shipping papers before leaving delivery sites.
- Conducted pre-trip inspections of truck cab and trailer before departing from terminal or yard.
- Communicated effectively with dispatchers regarding route changes, pick up and delivery updates and delays.
- Provided excellent customer service by responding promptly to inquiries about product availability or delivery status.
- Utilized knowledge of local roads and areas in order to determine most efficient routes for deliveries.
- Completed paperwork associated with each delivery including bills of lading, driver logs.
- Retained valid proof of insurance and registration in vehicles.
Operations Manager
Hercules Forwarding
Newark, CA
03.2004 - 11.2014
- Managed daily business operations
- Responsible for the supervision of 50+ team members across 4 warehouse locations
- Strategized and improved existing operations, including daily routing, team workflows, and safety initiatives
- Supported senior leadership in executive decision making by generating daily reports to recommend corrective actions and improvements
- Surpassed production goals through effective staff management, delegation, and coordination
- Conducted annual employee performance reviews. providing coaching and constructive feedback to ensure both company and employee success.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Enforced security policies and procedures to protect business assets from theft, loss, and damage.
- Coordinated with other departments including sales, marketing, finance, human resources to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Processed payroll information for employees spanning 4 locations
Truck Driver/Dispatcher/Dock Supervisor
Motor Cargo Sales
Fremont, CA
08.2001 - 03.2004
- Responsible for the supervision of 50+ employees
- Supervised the loading dock team to ensure safety guidelines were followed.
- Scheduled maintenance for equipment such as forklifts, pallet jacks, hand trucks.
- Trained new employees on proper operation of dock equipment and safety protocols.
- Inspected and verified incoming shipments for accuracy and completeness.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Coordinated with other departments to ensure smooth flow of operations.
- Addressed and resolved customer needs in a timely manner.
- Identified areas where operational efficiencies can be improved upon.
- Developed strategies for improving operational efficiency and effectiveness.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Performed administrative tasks such as scheduling appointments, setting up meetings.
- Assessed driver performance based on feedback from customers or supervisors.
- Responded promptly to emergency calls from customers or employees in distress.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Truck Driver/Dispatcher/Dock Supervisor
Viking Freight System
San Leandro, CA
04.1988 - 07.2001
- Responsible for the supervision of 40 dock employees
- Exceeded operation expectations, collaborating with staff to implement best practices and strategies
- Maintained long-term customer relationships by providing great service and and quickly resolving customer issues
- Coordinated daily delivery schedules based on customer hours of operation, peak delivery times, and alternate routes.
- As a dispatcher, was responsible for 50+ drivers
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Tracked shipments using computerized tracking systems.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
- Analyzed daily operations data to identify areas for improvement in order to reduce costs and improve efficiency.
- As a Class A driver: Maintained logbook of working hours, following federal regulations on rest breaks.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Provided customer service when delivering freight by answering questions related to products being delivered.
Truck Driver/Dockworker/Supervisor
Bay Area Los Angeles Express
San Leandro, CA
03.1987 - 07.1992
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Verified load against shipping papers to ensure accuracy of shipment.
- As a Supervisor: Was responsible for the management of 5 dockworkers
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
Education
High School Diploma -
Albany High School
Albany, CA06-1982
Skills
- Effective team management
- Employee Hiring, Training, Development and Retention
- Employee performance monitoring
- Operations Workflow Optimization
- Business Strategy Development
- Workload Production
- P&L Management
- Health and safety compliance
- Building and Facility Management
- Planning and Implementation
- Expert Customer Service and Retention
- Troubleshooting and problem solving
Timeline
Truck Driver
McKinney Trailer Rental
12.2021 - Current
Class A CDL Driver
Rodgers Trucking Company
12.2014 - 04.2020
Operations Manager
Hercules Forwarding
03.2004 - 11.2014
Truck Driver/Dispatcher/Dock Supervisor
Motor Cargo Sales
08.2001 - 03.2004
Truck Driver/Dispatcher/Dock Supervisor
Viking Freight System
04.1988 - 07.2001
Truck Driver/Dockworker/Supervisor
Bay Area Los Angeles Express
03.1987 - 07.1992
High School Diploma -
Albany High School
Similar Profiles
Roger RomeroRoger Romero
Yard Jockey at Mckinney Trailer RentalsYard Jockey at Mckinney Trailer Rentals
Roger RomeroRoger Romero
Operations Manager at Mckinney Trailer RentalsOperations Manager at Mckinney Trailer Rentals
Roger RomeroRoger Romero
Operations Manager at Mckinney Trailer RentalsOperations Manager at Mckinney Trailer Rentals