Joseph A. Berardi
Reno,NV
Summary
I am a detail-oriented and results-driven professional with extensive experience in electronics repair, manufacturing operations, and telecommunications/networking. I excel in applying problem-solving and analytical methods to tackle complex challenges, leveraging strong managerial skills to lead teams effectively. My proficiency in mathematics enhances my ability to analyze data, develop strategic plans, and make informed decisions. I am eager to contribute my skills and experience to a dynamic and innovative team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Annotation Engineering Specialist
HCL Tech
02.2025 - Current
- Executed engineering tasks to develop structured annotation frameworks for Microsoft AI project.
- Designed and labeled complex video, image, and text datasets for machine learning.
- Developed tagging methodologies that improved precision in AI model training.
- Applied technical standards for feature extraction and classification across various media types.
- Maintained operational security protocols within high-sensitivity projects.
- Established quality control frameworks to audit annotation accuracy and enhance model validation.
- Integrated feedback into machine learning training pipelines to refine feature extraction performance.
Chief Information Officer (CIO)
DSX Data
01.2022 - Current
- Oversee all technological initiatives and infrastructure improvements for DSX Data and DSX Voice, delivering enhanced telecommunications and data solutions to meet and exceed industry standards.
- Strategic Integration & Service Unification
- Spearheaded the DSX Edge initiative, merging DSX Data and DSX Voice services into a seamless platform, strengthening DSX’s position within the telecommunications market and increasing client retention by 25%.
- Developed Python-based automation for VoIP and data deployment, optimizing service rollouts by 20% and reducing deployment costs by 15%, directly contributing to profitability.
- Infrastructure Management & Network Security
- Directed upgrades in Layer 2/3 switching, VLAN configurations, and firewall security protocols across DSX Data and DSX Voice, ensuring high-performance data flow and secure, reliable client systems.
- Enhanced network quality by optimizing SIP, RTP, and MGCP protocol implementations, achieving a 99.9% uptime, increasing call quality by 20%, and minimizing latency for DSX Voice clients.
- Customer-Centric Service Improvement
- Led the transition to the Remedy ticketing system for streamlined client support, improving response times by 30% and increasing customer satisfaction by 40%.
- Implemented KPI-driven tracking within customer support processes, enabling teams to meet and exceed SLAs consistently, which has solidified DSX’s reputation for reliability.
- Team Leadership & Technical Training
- Designed and facilitated comprehensive training sessions on DSX’s proprietary VoIP and data systems, empowering team members to independently configure and troubleshoot complex client setups.
- Focused on client profiling and needs assessment techniques, increasing the team’s ability to align service offerings with client requirements, resulting in a 25% increase in successful first-time installations.
Field Technician and Systems Specialist
DSX VOICE
11.2021 - Current
- As a technician for DSX Voice, I have built experience in field of cloud-based VoIP telecommunications systems, I have honed my skills in assisting engineers with site surveys, performing on-site installations and configurations, and handling field service calls. I have had hands-on experience and deep understanding of the technology that have made me a contributor to project projects (Linux/Debian/Kali).
- Notably, I have contributed to projects within Switch (the Data Center), further refining my expertise in Tier 5 Platinum high-security, high-performance environments.
- Advanced Technical Expertise:
- Switch (the Data Center) Support and Collaboration: Engaged in multiple projects within Switch’s state-of-the-art data centers, recognized for their stringent security protocols and top-tier performance standards. My work involved aligning with Switch’s robust operational protocols to ensure all network and system components adhered to industry-leading specifications. I handled high-capacity installations and configured network equipment to seamlessly integrate with Switch’s infrastructure, ensuring optimal data flow and system reliability.
- Switch and Network Hardware Configuration: Proficient in configuring and maintaining both Layer 2 and Layer 3 network switches in line with Switch’s infrastructure requirements. Experienced in implementing VLANs, managing access control lists (ACLs), and load balancing, which supports seamless data routing and enhances system resilience.
- VoIP Systems Deployment and Optimization: Conducted comprehensive site surveys and installations for cloud-based VoIP systems, leveraging SIP, RTP, and MGCP protocols. Analyzed bandwidth requirements, ensured robust Quality of Service (QoS), and minimized latency, leading to a 15% improvement in deployment efficiency.
- Data Center Cabling and Connectivity: Installed and managed physical cabling (CAT5/6, fiber optics) within Switch’s data center standards, ensuring high-speed and reliable connections across equipment. Proficient in terminations, patch panel setups, and structured cabling compliance, maximizing network efficiency and data throughput.
- Network Security and Firewall Management: Skilled in configuring routers and firewalls, including IPsec and VPN tunneling protocols, to secure sensitive data across internal and external connections. Familiar with firewall management tools such as pfSense and UFW, I maintained tight control over data pathways and mitigated security risks.
- System Automation and CLI Proficiency: Developed automation scripts (Bash, Python) for routine configuration and diagnostics, reducing downtime and ensuring high availability in alignment with Switch’s rigorous uptime requirements. Leveraged CLI extensively for switch, router, and firewall configuration, optimizing system performance and recovery times.
- Monitoring and Troubleshooting: Utilized monitoring platforms (Nagios, Zabbix, SolarWinds) to oversee performance, detect anomalies, and proactively address potential issues, critical for maintaining Switch’s data center standards. My troubleshooting capabilities include real-time diagnostics, enabling rapid recovery and sustained uptime.
- Conducted comprehensive site surveys and installations for cloud-based VoIP systems, leading to a 15% increase in project deployment efficiency.
- Provided expert technical support in datacenter projects, focusing on Linux, Debian, and Kali systems, which enhanced system reliability by 25%.
- Implemented team management strategies that increased team productivity by 30% and improved project delivery timelines.
- Performed regular network maintenance tasks such as firmware upgrades and patch management
- Optimized network performance by analyzing traffic patterns, identifying bottlenecks, and implementing necessary adjustments
Logistics Operations Specialist
FedEx Ground
10.2024 - 01.2025
- Applied logistical engineering principles to optimize the handling and flow of high-volume shipments across facility operations.
- Developed and executed real-time process improvements to reduce congestion and enhance throughput efficiency during peak operations.
- Implemented logical workflow adjustments that improved staging, loading accuracy, and minimized bottlenecks.
- Maintained strict adherence to safety standards, ergonomics, and operational best practices across fast-paced, metric-driven shifts.
- Used spatial reasoning and process mapping techniques to support continuous operational improvements in a dynamic logistics environment.
Production Associate
Tesla
09.2022 - 08.2024
- Supported high-volume manufacturing operations on Gigafactory production lines.
- Performed assembly, inspection, and quality control tasks aligned with Tesla's operational excellence standards.
- Collaborated with engineering and maintenance teams to troubleshoot and resolve line issues.
- Contributed to continuous improvement initiatives aimed at optimizing production efficiency.
- Adhered strictly to safety, quality, and environmental protocols.
Sales Representative
Grupo Autofin Monterrey
01.2021 - 05.2021
- Company Overview: Grupo Autofin Monterrey is a Mexican automotive financial group.
- Direct selling of alternative loan products to consumers.
- Presented and sold automotive financing and loan options to potential car buyers.
- Explained different financing terms and conditions to customers.
- Assisted customers in completing loan applications.
- Evaluated customer credit profiles.
- Processed financial documentation and paperwork.
- Met sales targets for automotive loans and financial products.
- Provided customer service and followed up with clients.
- Maintained knowledge of various loan products and financing options.
- Grupo Autofin Monterrey is a Mexican automotive financial group.
Electronics Repair Professional
01.2017 - 01.2021
- Founded and meticulously operated a distinguished electronics repair business that became synonymous with excellence.
- Oversaw every facet, from the nuances of customer service to the intricacies of inventory management.
- Ensured that every repair met the highest standards of precision, especially when dealing with micro-components.
- Possess a profound understanding of diverse electronic and electrical systems, which empowered me to diagnose and rectify even the most complex technical conundrums.
- Built trust with high customer retention rate and positive reviews.
Education
Bachelor of Science - Software Engineering With Focus in Business
Universidad Autónoma De México
Querétaro, Qro.08.2023
High School / GED - General Studies
CENEVAL
Querétaro, Qro.10.2020
Skills
- Microsoft Windows & Office 365
- Computer Technology
- C
- Python
- Data Labeling
- Spacial Mapping
- Hand tools
- Organizational skills
- Sales
- Customer service
- VoIP
- Field Service
- DNS
- Technical Support
- Operating Systems
- Software troubleshooting
- Help desk
- HMI Handling
- Inventory management
- SPC ProFicient
- Linux
- Network Security
- KPI Tracking
- Blueprint reading
- Electrical diagram reading
- 5S
- Network Support
- Network Firewalls
- VPN
- LAN
- TCP/IP
- System Administration
- Network Monitoring
- Active Directory
- Ethernet
- Cabling
- High Availability
- Network Infrastructure
Accomplishments
- Achieved +216% throughput by effectively integrating new workflow.
- Increased quality annotation metrics by 31% trough the implementation of a mathematical equation that calculated human hours vs speech hours.
Certification
- Cybersecurity in Telecommuting, 2021-06-01, FLC JZX TWF, INCIBE (SPAIN)
- Online Presence, 2021-06-01, R32 PEX JBY, Google
- Leadership, 2021-05-01, 1qkoei8mt, Carlos Slim Foundation
- Certified Technician - Laptop Repair, 2018-10-01, no5ir3z37, Carlos Slim Foundation
- Certified Technician - Mobile Phone Repair, 2018-09-01, as81r33q, Carlos Slim Foundation
- Forklift Certification
Additional Information
Deeply interested in the latest developments in telecommunications and data management technologies., Actively follow trends in cybersecurity, focusing on its impact on business operations and data integrity., Very interested in the development of advancements in general engineering.
Languages
English
Spanish
Timeline
Data Annotation Engineering Specialist
HCL Tech
02.2025 - Current
Logistics Operations Specialist
FedEx Ground
10.2024 - 01.2025
Production Associate
Tesla
09.2022 - 08.2024
Chief Information Officer (CIO)
DSX Data
01.2022 - Current
Field Technician and Systems Specialist
DSX VOICE
11.2021 - Current
Sales Representative
Grupo Autofin Monterrey
01.2021 - 05.2021
Electronics Repair Professional
01.2017 - 01.2021
High School / GED - General Studies
CENEVAL
Bachelor of Science - Software Engineering With Focus in Business
Universidad Autónoma De México
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