JOSEPH A. D'ANGELO
Ronkonkoma,NY
Summary
Dedicated, hardworking professional with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. Skilled, punctual, and detail oriented. Outgoing and friendly.
Overview
15
15
years of professional experience
Work History
Inside Sales /Customer Service Lead /Office Manager
JEG Online Ventures
08.2023 - Current
- Track and maintain all records using CRM (PipeDrive) Establishing contact with approximately 30 new contacts daily
- Credit checks, approvals and denials, establishing billable terms via email and telephone while developing systems to record all data (Microsoft Suite) Approximately 3-5 approvals weekly
- Receive and process daily purchase orders (BigCommerce) 10k-60k combined daily sales
- Lead accounting department in accounts receivable and payable; invoicing while maintaining records (Xero) Approx. 20 invoices daily
- Deescalate customer issues and guarantee satisfaction via telephone and email (Front) 250-500 calls / emails weekly
- Troubleshoot product and approve / deny warranty requests based on SOP's while maintaining records (Excel / Google Sheets) 100% success rate on customer retention
- Oversee warehouse operations to insure accurate fulfillment and timely shipments (ShipWorks) 40-60 orders verified daily
- Develop and maintain sales leads (Expand.io and LinkedIn) 30-60 cold contacts daily / increasing sales by approx. 2.5% weekly
- File claims for lost or stolen packages (UPS / FedEx / USPS) while maintaining records (Excel) Approximately 2-3 claims weekly
- Maintain records of inventory and stock levels to ensure product is always in-stock and ready to ship (Finale) Oversee bi-weekly cycle counts
- Streamlined operations and prioritized tasks, allowing growth of 25%
- Developing SOP's to ensure seamless outsourcing of certain workloads
District Manager
Zumiez Inc.
02.2019 - 08.2023
- Oversee all store operations (8 locations)
- Recruit, interview, hire, training and developing, team building
- Merchandising techniques
- Scheduling meetings and conferences
- Customer service
- Inventory control / loss prevention
- Setting and reaching realistic goals, adhering to safety protocols and procedures
- 250k yearly in personal goals. Over 500k generated from top performers. Always top 100 performer, company wide.
- Developed seasonal sales into store managers via action plans and touchpoints
Route Sales and Transportation Manager
Gold Medal Bakery Inc
06.2015 - 02.2019
- Build and strengthen accounts and relationships
- Sell and maintain as much product to as many accounts as possible
- Adhere to safety and DOT standards
- Recruit, interview, hire
- One on one client interface with weekly visits and touchpoints
- Merchandise product to sell itself, make sure goods are delivered on time or early
- Complete customer satisfaction
- Drive team to hit sales goals with action plans and measurables
- Most notably increased a route from 4 stores to 14 stores, increasing bread sales 200% (securing business with Stop and Shop and King Kullen)
- Brought on Table Talk as a partner increasing product line and distribution
Office Manager
Ortho-Direct / Select Dental MFG
01.2010 - 02.2015
- Supervise all office and warehouse operations including development of standard operation procedures and staffing
- Customer service, bookkeeping, inside sales, credit department, accounts payable, accounts receivable
- Purchasing and inventory control
- Setting up and attending international conventions
- Maintaining office and warehouse space to operate at its highest level of function
- Team and skill building, training on product and selling techniques
- Developing and building customer relationships
- Direct work and travel with CEO
- Ultimately took part and was integral in the sale of this company.
- Worked up from splitting position between warehouse and office to help drive sales, develop staff and increase sales 40%
Education
Associate of Arts - General Studies
Suffolk Community College
Selden Location09.2008
Timeline
Inside Sales /Customer Service Lead /Office Manager
JEG Online Ventures
08.2023 - Current
District Manager
Zumiez Inc.
02.2019 - 08.2023
Route Sales and Transportation Manager
Gold Medal Bakery Inc
06.2015 - 02.2019
Office Manager
Ortho-Direct / Select Dental MFG
01.2010 - 02.2015
Associate of Arts - General Studies
Suffolk Community College
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