Joseph A. Luna
Ventura,CA
Summary
Dedicated team player with excellent customer service skills, computer literate and good phone presence. Responsible, self-motivated and customer focused. Reliable and always ready to work.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Laborer / Road Striper
Chrisp Company
03.2020 - 01.2022
- Load trucks for upcoming jobs, inventory of material, cleaned stencils and helped layout roads for striping
- Operate forklift, fire-up trucks to warm material, fill propane tanks
- Performed routine maintenance on equipment on as-needed basis.
- Read, interpreted and executed blueprints and other specialized documents related to Type projects.
- Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
- Clear areas in preparation for laying down asphalt.
- Measured out jobs and calculated materials needed.
- Directed traffic around site locations using appropriate signage and team communication.
- Transported, organized and fetched materials throughout each shift.
- Used flags to warn motorists about hazards, obstacles and workers ahead.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Operated all heavy equipment properly according to employer safety specifications.
- Repaired signs and fences quickly to avoid accidents and mishaps.
- Filled potholes and smoothed out rough surfaces.
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Installer
Riviera Bronze
08.2019 - 03.2020
- Welding fabrication, installation of Custom gates, windows and doors
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Calculated materials and time needed for each job.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Assisted with system design and layout to optimize installations and continuous performance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Spread out articles or materials and examined for holes, tears and other defects.
Assistant to the Manager
Lifeline Outreach Resource Center
08.2012 - 07.2019
- Construction work, Plumbing, Demolition, Labor, Moving Company
- Drug & Alcohol Tech: Caregiving for up to 25 men
- Caseworker: Vitals, making sure men needs are kept up, advocating for men, dispensing of medication, keeping track of court files, medical files, general relief files
- Attending court dates with them.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Mover – Customer Service
Starving Students Moving Company
06.2010 - 08.2012
- Moving residents from one location to another.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
General Laborer
Pro-Line Striping
06.2005 - 06.2009
- Prepped Trucks for Jobs, cleaned stencils and helped layout roads for striping.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Performed quality checks on products and materials to identify any defects.
- Notified supervisors of defective equipment or material.
- Read work orders to determine work assignments and equipment and materials needed.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Mentored new employees by providing guidance on safety and proper techniques.
- Followed written instructions to construct various types of equipment.
- Handled supply and equipment inventories and distribution for workers.
- Operated forklift to load and unload materials and equipment on trucks.
- Provided maintenance for construction equipment.
- Solved and identified any complex issues that impacted management.
- Generated daily productivity records and assisted senior leadership during executive decision-making processes.
- Guaranteed on-time and under-budget deliverables by strategically managing projects.
- Carefully cut PVC and steel according to specifications, which in turn reduced wasteful spending.
- Led inventory processes to minimize project lags.
Education
Business - undefined
Ventura College
Ventura, CA2011
General Studies
Saint Bonaventure
Ventura, CA2009
Skills
- Maintenance Requirements
- Power Grinder Operations
- Site Installations
- Material Needs Determination
- Traffic Control
- Materials Organization
- Safety
- Project Drawings
- Materials Packing
- Equipment Logs
- Accurate Measurements
- Asphalt Maintenance and Repair
- Material Inventory
- Maintaining Clean Work Areas
- Operating Heavy Machinery
- Asphalt Paving
- Roadbed Preparation
- Predictive and Preventive Maintenance
- Basic Tools
- Materials Movement
- OSHA Regulations
- Pavement Markings
- Power Saws
- Safety Guidelines
- Work Site Fuel Deliveries
- Loader Controls
- Operational Processes
- Transportation Paving Background
- Finish Work
- Team Communication
- Compacting and Grading
- Heavy Labor
- Shoulder Repairs
- Laser Marking
- Concrete Removal
- Road Surface Repair
- Work Site Preparation
- Track Loaders
- Hand and Machine Tools
Certification
CPR Certified
Forklift Certified
Timeline
Laborer / Road Striper
Chrisp Company
03.2020 - 01.2022
Installer
Riviera Bronze
08.2019 - 03.2020
Assistant to the Manager
Lifeline Outreach Resource Center
08.2012 - 07.2019
Mover – Customer Service
Starving Students Moving Company
06.2010 - 08.2012
General Laborer
Pro-Line Striping
06.2005 - 06.2009
Business - undefined
Ventura College
General Studies
Saint Bonaventure
Similar Profiles
Robin BriggsRobin Briggs
Superintendent at Chrisp CompanySuperintendent at Chrisp Company
Ben ChesserBen Chesser
Solicitor, Criminal and Family Law at Woodward ChrispSolicitor, Criminal and Family Law at Woodward Chrisp
Clinton ChrispClinton Chrisp
Boilermaker/Fabrication Welder at Chrisp WeldingBoilermaker/Fabrication Welder at Chrisp Welding