Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joseph A Pierce

Seminole,FL

Summary

Accomplished Service Technician with a proven track record at Tropigas, enhancing system performance and ensuring safety compliance. Expert in installation and repair, coupled with exceptional customer service skills, led to significant improvements in client satisfaction. Certified Pool Operator with a knack for problem resolution and a commitment to quality assurance.

Overview

15
15
years of professional experience

Work History

Service Technician

Tropigas
03.2023 - 06.2024
  • Dug trenches and created holes to pull conduct and install supports.
  • Set up equipment and configured settings for optimal performance.
  • Transported required supplies and employees from headquarters to the job site using company vehicles.
  • Resolved issues with existing systems and replaced malfunctioning parts.
  • Inspected existing wiring to identify problems such as short circuits.
  • Put in new electrical components, fixtures, and motors.
  • Adhered to company standards and OSHA regulations for

work site safety.

  • Pump / Motor Replacement
  • Gas Heater Repair
  • Salt / Automotive System Repair
  • Plumbing for heaters

Pool Technician /Team Trainer

Cleartechpools
01.2011 - 01.2023
  • Repaired and upgraded pools, spas, and hot tubs both in-ground and above-ground.
  • Performed routine maintenance on filtration systems, pumps, heaters, and other pool equipment.
  • Diagnosed and repaired leaks in plumbing, pools, and other components.
  • Ensured proper water chemistry and quality by testing and adjusting chlorine and other chemicals.
  • Applied knowledge of pool cleaning, vacuum systems, chemical feed systems, and pumps.
  • Installed and serviced pool cleaning and sanitation systems.
  • Maintained records of customer service and visits.
  • Assisted with the installation and maintenance of pool liners and covers.
  • Performed weekly pool cleaning and maintenance.
  • Troubleshooted and provided technical advice for customers.
  • Certified on both Commercial and Residential pools.
  • Lead company Trainer for 6 years.
  • CPO Certified (Certified Pool Operator)
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Ensured client retention with consistent delivery of high-quality pool maintenance services.
  • Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
  • Accommodated diverse client requests by providing customized solutions tailored to their individual needs.

Pool Technician

Pinch A Penny Pool Patio Spa
01.2009 - 01.2010
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.

Education

High School Diploma -

St Petersburg High School
St Petersburg, Fl
05.2008

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Punctual and Reliable
  • Problem and Issue Resolution
  • Flexible and Adaptable
  • OSHA Requirements
  • Professional and Courteous
  • Quality Assurance
  • Customer Relationship Management
  • Scheduling and Coordination

Accomplishments

CPO (Certified Pool Operator) Certified

Awards for Service - driven by customer reviews

Award for 10 years of service

Timeline

Service Technician

Tropigas
03.2023 - 06.2024

Pool Technician /Team Trainer

Cleartechpools
01.2011 - 01.2023

Pool Technician

Pinch A Penny Pool Patio Spa
01.2009 - 01.2010

High School Diploma -

St Petersburg High School
Joseph A Pierce