Joseph A. Rendon
Tucson,Arizona
Summary
Accomplished sales and customer service history with over ten years of experience. I am goal oriented, extremely organized, have exceptional time management skills with the capacity to multi-task effectively and efficiently. I collaborate and work well as a strong team member with the ability to operate independently without supervision. I am trusted to manage confidential and sensitive information daily.
Overview
2028
2028
years of professional experience
Work History
Inspector
Certex
01.2014
- Lifting Products and Services,
- Inspect fall protection harnesses, lanyards and self-retracting lifelines in boom and scissor lifts
- Perform safety load testing on hydraulic lifts, electric hoists and wire and fiber rope slings ranging from 100-80,000lbs
- Fall protection and “Bin stock” services were provided to large industrial facilities including Sargent Controls, Bombardier Aerospace, Freeport-mcmoran, Asarco, Morenci Mines and Tucson Electric Power.
01.2015 - Current
- Receive and respond efficiently to a high volume of electric and gas emergency telephone calls via CC&B and Electra
- As liaison, route dispatch calls to appropriate city entity, in-house department, and technicians in swift manner
- De-escalate angry and distressed callers in difficult or emergency situations
- Web support, troubleshooting for TEP customers and customer service representatives; online enrollment service orders for residential and commercial accounts while anticipating the needs of a customer in an emergency situation
- Manage and enter contracts between company and landlords into company database
- Testing of main platform and mobile app to improve efficiency and system enhancements
- Respond to a high volume of emails with the ability to plan and prioritize to resolve issues.
Customer Service Representative
Tucson Electric Power
01.2014 - 01.2015
- Aid customers in billing, service, and company incentive programs
- Educate new and existing customers in services such as Time of Use, renewable energy, and rules and regulations that come with such services
- Turn on, turn off and transfer electric and gas services
- Maintain and provide a professional attitude to upset and irate customers while continually trying to instill trust back into the customer to create a positive relationship with the company.
Sales Representative/Account Manager
Natural Woods
01.2005 - 01.2013
- Sales, promotion and reassurance of product and service to meet company’s goals
- Delegate customer service issues including aesthetics, promptness, and payment
- Custom construction of single, double, and triple hung door units; removal and custom installations (Metal and Wood)
- Supervise three-man crew.
Banker/ Lead Teller
Wells Fargo Bank
01.2010 - 01.2011
- Selling and promoting financial services and products including home, auto and personal loans, credit cards, renters’ insurance, and various checking and savings accounts
- Vault count, power of attorney case work, approvals, overrides, and supervision over tellers
- Provide excellent customer service to members of Wells Fargo and Non-customers while continuing to implement strategies for promoting sales to meet goals
- Maintain a forecasting scheduling model using workforce management tools to forecast workload, create staffing requirements and generate work schedules that meet or exceed daily expectations
- Perform check cashing and deposits while staying in compliance with all laws and regulations
- Application process to open/close, issuance of various credit/debit cards for the financial institution.
Billing Customer Service Representative
Verizon Communications
01.2009 - 01.2010
- Up sell DirecTv and Verizon Internet to existing Verizon customers to meet company’s goals
- Proration, Service Disconnect, Credits, Payments, Extensions, Troubleshoot telephone, internet, and DirecTv
- Problem solving online and over telephone with customers
- Navigate through numerous programs while still conversing with customer to resolve issue with best possible timing.
Emergency/Trouble Representative
Tucson Electric Power
1 1 - 01.2007
Customer Service
Holmes Tuttle Ford
01.2002 - 01.2004
- Process invoices for review and payment, cashier, record invoice detail matter descriptions in department database
- Perform oil changes, flushes, tire rotation and balance, pick parts from invoices.
Education
Systems Engineering & Communications
University of Arizona/Pima Community College Current
Skills
- Excellent customer service skills
- Microsoft Word, Excel, Outlook
- Strong communication skills; written, verbal
- Critical data collection & analysis
Timeline
01.2015 - Current
Inspector
Certex
01.2014
Customer Service Representative
Tucson Electric Power
01.2014 - 01.2015
Banker/ Lead Teller
Wells Fargo Bank
01.2010 - 01.2011
Billing Customer Service Representative
Verizon Communications
01.2009 - 01.2010
Sales Representative/Account Manager
Natural Woods
01.2005 - 01.2013
Customer Service
Holmes Tuttle Ford
01.2002 - 01.2004
Systems Engineering & Communications
University of Arizona/Pima Community College Current
Emergency/Trouble Representative
Tucson Electric Power
1 1 - 01.2007