JOSEPH A. SMALLS
SOUTH ORANGE,NJ
Summary
Dynamic and results-driven Sales Advisor with over14 years of experience in delivering exceptional customer service and driving sales growth. Adept at identifying client needs, offering tailored solutions, and fostering long-term relationships. Proven track record of exceeding sales targets, contributing to team success, and enhancing customer satisfaction. Skilled in product knowledge, upselling, and closing sales in competitive retail environments. A motivated and adaptable professional committed to achieving company objectives while ensuring a positive and personalized experience for every customer.
Overview
26
26
years of professional experience
Work History
Senior Sales Consultant
Maplecrest Auto Group
01.2021 - Current
- Greet customers, qualify their needs, and present tailored purchasing options
- Build rapport with clients to foster trust and loyalty, ensuring a personalized experience
- Oversee the sales process, from initial contact through negotiations and closing
- Conduct follow-up campaigns to increase showroom traffic and customer retention
- Utilize social media platforms to promote new and pre-owned vehicles
- Provide potential clients with virtual a walk-around
President and CEO
JAS HOLDINGS INTERNATIONAL
07.2008 - Current
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Analyzing information
- Conducting market research to identify potential markets for new products or services
Senior Sales Consultant
Liccardi Ford/Lincoln
09.2019 - 12.2020
- Greet and qualify customers, converting them into clients by identifying needs and offering tailored solutions
- Provide expert knowledge on vehicle features, performance, and financing options
- Appraise trade-ins and assist in the negotiation and closing of sales deals
- Conduct follow-up calls to ensure customer satisfaction and build long-term relationships
- Work with sales managers to negotiate deals and close sales effectively
Senior Sales Consultant
Maplecrest Auto Group
10.2011 - 09.2019
- Greet customers, qualify their needs, and present tailored purchasing options
- Build rapport with clients to foster trust and loyalty, ensuring a personalized experience
- Oversee the sales process, from initial contact through negotiations and closing
- Conduct follow-up campaigns to increase showroom traffic and customer retention
Sales Consultant
All American Auto Group
10.2010 - 10.2011
- Greet and qualify customers to determine their needs and match them with suitable vehicles
- Present competitive purchasing options and manage the sales process through closing
- Assist with customer concerns and provide after-sales support to build loyalty
- Conduct regular follow-up calls to increase customer satisfaction and generate repeat business
Department Manager
Sears
02.2008 - 10.2010
- Recruited, interviewed, and hired sales personnel, while providing ongoing training and development
- Implemented promotional strategies that increased store revenue by5%
- Managed inventory control and oversaw the scheduling of employees to meet sales demand
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Established clear performance expectations for staff members which led to increased accountability.
- Conducted opening and closing procedures.
Customer Service Manager
Toys 'R' Us
02.2007 - 10.2008
- Handled customer complaints and provided exceptional service to increase customer satisfaction
- Monitored inventory levels and ensured high merchandise availability in key areas
- Developed and implemented strategies that increased sales by7%
- Conducted opening and closing procedures
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Manager
BJ's Wholesale Club
08.1999 - 02.2007
- Held five managerial positions with oversight of inventory control, sales projections, and profit/loss reports
- Trained and developed teams, maintaining a compliance level of95% or higher across departments
- Increased efficiency through process improvements and employee development programs
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Average department audit score 96%
General Manager
Family Dollar
03.2005 - 01.2007
- Managed all aspects of store operations, including staffing, training, and inventory control
- Reduced employee turnover by10% and improved loss prevention, reducing shrinkage from7% to3%
- Increased point-of-sale efficiency by15% through comprehensive cashier training
Education
No Degree - Business Management
Ashworth College
Norcross, GAHigh School Diploma -
Essex Catholic Boys Regional High School
East Orange, NJ06-1991
Skills
- Sales Strategy & Negotiation
- Customer Relationship Management (CRM)
- Product Knowledge & Upselling
- Leadership & Team Development
- Inventory Control & Loss Prevention
- Property Investment & Renovation
- Conflict Resolution & Customer Service
- Cold calling
- Customer retention
- Sales closing
- Teamwork and collaboration
- Stock management
- Multitasking Abilities
Timeline
Senior Sales Consultant
Maplecrest Auto Group
01.2021 - Current
Senior Sales Consultant
Liccardi Ford/Lincoln
09.2019 - 12.2020
Senior Sales Consultant
Maplecrest Auto Group
10.2011 - 09.2019
Sales Consultant
All American Auto Group
10.2010 - 10.2011
President and CEO
JAS HOLDINGS INTERNATIONAL
07.2008 - Current
Department Manager
Sears
02.2008 - 10.2010
Customer Service Manager
Toys 'R' Us
02.2007 - 10.2008
General Manager
Family Dollar
03.2005 - 01.2007
Manager
BJ's Wholesale Club
08.1999 - 02.2007
No Degree - Business Management
Ashworth College
High School Diploma -
Essex Catholic Boys Regional High School
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