Joseph A. Ugi
Scottsdale,AZ
Summary
Dedicated facilities/operations manager/owner, customer service extraordinaire, food & beverage service professional, and Military Veteran with over sixteen years of combined experience. Accomplished measurable results while leading teams of over 90. Possess an extensive background in Operations Management and Vendor Relations. Career of integrity supported by a Secret Security Clearance (Expires 2028).
Overview
16
16
years of professional experience
5
5
Years of Service in the Navy (Active Secuity clarence)
Work History
Facilities Manager
CND Life Sciences
10.2022 - Current
- Drove continuous improvement of processes and systems operation.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Maximized profitability through revenue development, cash control and expense reviews.
- Skillfully managed facility operations as first functioning facilities manager for multi-million dollar healthcare company.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Monitored project progress, identified risks and took corrective action as needed.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Owner/Landlord
RDU Enterprises (DBA Joseph Ugi)
01.2020 - Current
- Managed day-to-day business operations.
- Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
- Negotiated service contracts and evaluated vendor performance through entire project cycle.
- Managed showings, rental paperwork and collections for [Type] properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Lead Server/ Cobre Kitchen Cocktails /Banquet Captain
Hilton Canopy Hotel
10.2021 - Current
- Recruited and trained 9 new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly. Ensured all trainees met and exceed brand expectations.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle split checks.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Orchestrated positive customer experiences by overseeing every area of banquet and function operations.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Project Assistant (Real Estate & Development)
Maac Project
06.2020 - 05.2021
- Responsible for the development & new construction and rehabilitation of 5 affordable development projects
- Evaluated potential development sites; performed analysis for vacant land for existing buildings for potential acquisition, construction, and or rehabilitation
- Met and reported to the Director of Housing & Real Estate Development on a regular basis to discuss concerns associated with the development process
- Participated in interviewing & awarding 165 million dollars of architectural & engineering contracts
- Solicited, coordinated, and interviewed, the work of professional consultants as construction projects needed
- Conducted and participated in weekly construction site inspections
- Review and implement tenant relocation plans with the property management office for over 200 active residents, on three rehab-construction sites
Aviation Safety Manager / Systems Mechanic / Ejection Seat Parachute Rigger
United States Navy
03.2016 - 05.2020
- Oversaw maintenance and inventory of emergency lifesaving systems for seven Military Helicopters, approximate value over $1.1B
- Maintained Emergency equipment and medical supplies that were utilized for extraction of three patients onboard Naval Ships operating remotely with a 100% success rate
- Acted as the main Quality Assurance Inspector; designated by upper command to make final inspections and certify all aircraft/personal equipment of 65 pilots and crewmen
- Acted as the Certified Victim Advocate; Counseled sailors affected by sexual harassment and assault
Waiter
California Pizza Kitchen
09.2014 - 03.2016
- Interfaced with over 65 customers daily, answering questions, taking orders, and delivering food in a timely manner, resulting in $2,000 of sales daily
- Operated POS system to input customer orders, take payments, and enter cash amounts received for a 400 seat restaurant
- Trained 13 new staff members on proper food handling techniques, memorization of the menu, food allergy considerations, proper freezer placement, and restaurant cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cruise Ship Steward/Temp Worker
American Cruise Lines
08.2014 - 10.2014
- Set & cleared a 150 seat formal dining area three times daily for breakfast, lunch, and dinner
- A dedicated server of 25 guests, at each of the three meal services daily in a formal fine dining setting
- Maintained a professional & personal demeanor while serving guests & throughout the vessel
- Responsible for the cleanliness and detailing of 5-6 guest staterooms daily
- Exceed guest expectations daily by offering unrivaled genuine hospitality
Seasonal Waiter
Mother Anna's Restaurant
04.2014 - 08.2014
- Professionally took and placed over 55 guest orders daily from an upscale menu, resulting in $3,000 sales each evening
- Recommended, upsold, and opened appropriate wine pairings from a vast wine list, leading to over $600 in wine sales daily
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Lead Server
Buffalo Wild Wings
05.2013 - 03.2014
- Accurately took and placed over 80 customer food and drink orders daily, making accommodations as necessary
- Assisted in the opening of the busiest Buffalo Wild Wings in the Nation, training over 100 servers in total
- Multitasked expo, runner and busser positions, maximizing efficiency and decreasing customer wait time
Sales Consultant /Small
AT&T Mobility
05.2012 - 02.2013
- Business sales specialist, maintaining a portfolio of over 20 small business clients
- Surpassed monthly goals for acquiring new lines of service on 23 occasions, increasing organizational revenue by over $5.5M
- Consulted with over 30 customers daily, aligning them with the appropriate products and services
- Kept up to date with the latest products & services via computer/ hands-on trainings
- Assisted over 3,500 customers with billing issues and general inquiries, resolving conflicts with professionalism
Operations Manager
Kona Brothers Coffee Shops
03.2012 - 11.2012
- Overlooked general operations of three stores, responsibilities included: weekly inventory of over 300k product, primarily responsible for roasting numerous blends of signature coffee, and fulfilled 115 orders weekly of international online purchase orders
- Managed over 20 employees by coordinating schedules, training, general cleanliness of 3 retail locations and 1 coffee roasting warehouse
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Ordered supplies, coordinated receiving, and oversaw storage in compliance with health code requirements.
Education
Bachelor of Science - Organizational Leadership /Project Managment
Arizona State University
Phoenix, AZ08.2024
Some College (No Degree) - Business Management, Homeland Security
Embry-Riddle University
Daytona Beach, FLHigh School Diploma -
Pinkerton Academy
Derry, NH06.2009
Skills
- Microsoft Office (all)
- Customer Service and Rapport
- High-Volume Dining
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Suggestive Selling
- Front of House Operations
- Inventory Procurement
- Facility Operations
- Equipment Maintenance and Installation
- Schedule Coordination
- Critical Thinking
- Operational Efficiency and Safety
- Scheduling and Planning
- Employee Supervision
- Supplier Contracts Management
- Time Management
- Salesforce Software
- Tenant Improvements
- Office Meetings
- Building Maintenance
- Space Planning
- Strategic Planning
Certification
- AZ Title 4 Liquor Lic.
- AZ Food Handlers Card
- American Heart Association CPR/First Aid Qualified
Timeline
Facilities Manager
CND Life Sciences
10.2022 - Current
Lead Server/ Cobre Kitchen Cocktails /Banquet Captain
Hilton Canopy Hotel
10.2021 - Current
Project Assistant (Real Estate & Development)
Maac Project
06.2020 - 05.2021
Owner/Landlord
RDU Enterprises (DBA Joseph Ugi)
01.2020 - Current
Aviation Safety Manager / Systems Mechanic / Ejection Seat Parachute Rigger
United States Navy
03.2016 - 05.2020
Waiter
California Pizza Kitchen
09.2014 - 03.2016
Cruise Ship Steward/Temp Worker
American Cruise Lines
08.2014 - 10.2014
Seasonal Waiter
Mother Anna's Restaurant
04.2014 - 08.2014
Lead Server
Buffalo Wild Wings
05.2013 - 03.2014
Sales Consultant /Small
AT&T Mobility
05.2012 - 02.2013
Operations Manager
Kona Brothers Coffee Shops
03.2012 - 11.2012
Bachelor of Science - Organizational Leadership /Project Managment
Arizona State University
Some College (No Degree) - Business Management, Homeland Security
Embry-Riddle University
High School Diploma -
Pinkerton Academy
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