Dynamic Corporate Administrative Assistant with a proven track record at Intermark Management, excelling in document preparation and customer service. Recognized for streamlining operations and enhancing team collaboration. Effectively managed budgets and schedules while fostering strong vendor relationships. Committed to continuous improvement and achieving organizational goals through proactive problem-solving.
Hi, I’m
Josepha Whittaker
Columbia,South Carolina
Summary
Overview
22
years of professional experience
Work History
Intermark Management
Corporate Administrative Assistant
09.2022 - Current
Job overview
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed 30-50 daily calls in a corporate property Management setting, addressing tenant concerns, maintenance requests, and lease inquiries while ensuring prompt issue resolution.
Lowes Home Improvment
Customer Service Representative
08.2018 - 12.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled up to 100 calls per day, resolving complaints, processing transactions, and providing tailored product recommendations to drive sales and customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
Wood Services
Special Ed & Behavioral Support Professional
06.2003 - 03.2016
Job overview
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Facilitated successful transitions between different levels of care or living situations for clients, ensuring continuity in treatment approaches.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Accounting
12-2026
University Overview
Skills
- Document preparation
- File management
- Calendar management
- Meeting planning
- Administrative management
- File organization
- Customer service
Accomplishments
Accomplishments
Recognized for maintaining top-tier sales performance during critical periods by delivering exceptional customer service and product knowledge.
Strengthened customer & client relationships by proactively addressing concerns and providing clear,reliable information, leading to increased client retention and satisfaction.
Implemented personalized behavioral and developmental strategies that improved safety awareness and daily functioning.
Demonstrated patience, consistency, and adaptive teaching methods to foster confidence and independence in a high support environment.
Timeline
Corporate Administrative Assistant
Intermark Management
09.2022 - Current
Customer Service Representative
Lowes Home Improvment
08.2018 - 12.2024
Special Ed & Behavioral Support Professional
Wood Services
06.2003 - 03.2016
Western Governors University
Bachelor of Science from Accounting
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