A successful, ambitious and hard-working professional with years of experience offering a strong background in Public Service, Logistics, Distribution, Supply Chain, Inventory, Transportation and Fitness. Accomplished in operations management overseeing different departments within numerous industries and implemented strategies to drive business success to decrease turnover rates and improve production. Hired, trained, managed, mentored and developed numerous employees in a variety of different positions. Talented in promoting safety, efficiency, accuracy and company rules when monitoring employee performance and training new hires. Skilled at monitoring work quality and production to keep operations orderly, efficient and policy-compliant. Accomplished in maintaining smooth warehouse operations through accurate recordkeeping, logistics management, planning and inter-departmental communications.
Overview
10
10
years of professional experience
Work History
Administrative Specialist (SEWPP/Ardmore)
City of Houston, Public Works and Engineering
Houston, TX
08.2022 - Current
Executive Administrator and liaison for the Drinking Water Operations, Southeast Water Purification Plant and Ardmore working directly with the Deputy Assistant Director and Managing Engineer preforming various administrative functions.
Established effective communication and composed internal and external correspondence between human resources, employees and senior management.
Utilized numerous programs to develop, review and track new hire information, promotions, recommendation packages, vacancy reports, procurements, warehouse orders, p-card purchases, travel authorizations, subscriptions, license and membership reimbursement forms, overtime logs, vehicle mileage, expense reports, inventory, contract and vender invoices.
Managed, updated and implemented operator duties, contact information, standard operating procedures (SOP) revisions, policies, forms and plant information for the groundwater and surface water groups.
Coordinated, scheduled and prepared documentation for meetings, training sessions, staff services, interviews, customer service, budget monitoring, surveys, office management, special projects and Texas Public Information Act (TPIA) request.
Served as the Branch Records Management Coordinator; reviewed and developed filing protocol for all incoming documentation/reports, employee files, communication devices, and personnel actions.
Obtained proper signatures/approvals, prepared, scanned and uploaded summary reports to expedite official documents and memos.
Organized department functions and events by collaborating with local businesses, arranging locations and ensuring proper setup of equipment.
Interprets and implements rules, regulations, policies and procedures.
Conducts analysis, research and develops flow charts for process improvements.
Senior Operations Administrator
Fed Ex Ground
Missouri City, TX
08.2021 - 07.2022
Oversaw the Central Control (CC) room day-to-day operations, accurately managed the flow and processing of all incoming volume and generated daily reports to track performance and efficiency
Multitasked and worked daily with operations, unload, management, drivers and maintenance to ensure the entire station was running effectively
Experienced in Microsoft office generating reports to track employee hours (TLH) and overall performance (thruput)
Worked with Package and Delivery (P&D) managing ITQA, VSA, driver check ins, banking and CODs
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, loss prevention and customer service
Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time.
Reviews, researches and/or enters data in various systems to support respective functional area
Compiles data and provides various regular and adhoc reports to management for review and determination
Serves as frontline customer service to receive, solve and/or escalate customer inquiries, pick ups and issues
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
Executive Administrator
City Of Houston, Office Of The City Secretary
Houston, TX
08.2019 - 02.2020
Executive Administrator to the Interim City Secretary and worked closely with the Mayor's Office, Controllers Office and Legal Departments
Prepared, processed and validated all contracts, Texas Public Information Act Request, A&B forms, claims and maintained/updated policies and procedures
Assisted with preparing, processing and the recording of minutes, campaign financial forms, the city council agenda, motions, ordinances, obtained signatures and validated signatures on petitions
Performed varied administrative functions, filing, record keeping, customer service and data entry daily
Prepared presentations, periodic and special reports, draft correspondence, responded to phone calls and emails, update schedules, compiled information, maintained department reference information and handled material of a somewhat sensitive nature
Organized inventorying, cataloging, retention and retrieval of department documents
Reviewed administrative processes to ensure compliance with organizational regulations and procedures.
Organized meetings for senior management team, including scheduling conference rooms, preparing agendas and distributing notes.
Maintained confidential documents related to executive operations.
Performed other duties based on departmental need
Operations Manager
24 Hour Fitness USA Inc.
Houston, TX
01.2019 - 06.2019
Hired, trained and developed Service Representatives, Sales Advisors, Personal Trainers, Kids' Club Attendants, Housekeepers, Group X Instructors and professionals to deliver on company goals and reflects its values
Managed and performed various administrative duties including customer service, filing, record keeping, daily data entry, prepared presentations, periodic and special reports, responded to phone calls and emails, updated schedules, compiled information, organized budget, inventory, catalog, retention and retrieval of department documents and handled material of a somewhat sensitive nature
Managed a clean, friendly and well maintained club to support member retention ensuring the facility is well equipped, safe and operational
Managed payroll, banking, scheduled employee work days, labor reports, revenue reports, financial reports, budget reports, profit and loss, member service and retention, cleanliness, provided customer service and performed administrative office tasks
Oversaw day-to-day operations, Texas Public Information Act Request, updated and maintained inventory reports upon receipt of new shipments, conducted performance reviews providing coaching and feedback, developed and implemented promotional strategies to drive business success
Enforced security policies and procedures to protect company assets, inspected production areas to identify and correct unsafe or unauthorized practices
Operations Supervisor
United Parcel Service
Houston, TX
08.2014 - 09.2018
Trained, monitored and supervised daily activities of package handlers, drivers, clerks and freight handlers/drivers to ensure that all assigned duties are accomplished or completed in a safely and timely manner
Supervised and performed various administrative duties including customer service, filing, record keeping, daily data entry, prepared presentations, periodic and special reports, responded to phone calls and emails, updated schedules, compiled information, organized budget, inventory, catalog, retention and retrieval of department documents and handled material of a somewhat sensitive nature
Managed payroll and scheduled employees work days, provided customer service and performed general administrative office tasks
Oversaw productivity, load quality, safety standards, loss and claims prevention, and ensured the department meets all set goals and works closely with central dispatch to efficiently move freight
Developed and oversaw strategies for improving operational efficiency and accuracy
Managed supply chain, monitored all logistics functions for company and achieved productivity improvements while enhancing quality control operations
Education
Bachelor of Arts - Organizational and Corporate Communications
University of Houston
2012
Bachelor of Science - Naval Science
Rice University
2012
High School Diploma - Business and Criminal Justice
Customer Service Representative at City of Houston Public Works and EngineeringCustomer Service Representative at City of Houston Public Works and Engineering