Joseph Allen
Senior Delivery Analyst
Conway,AR
Summary
Multi-faceted analyst with the ability and drive to dive into deeper, more complex areas of responsibility. Reliable when it comes to meeting high expectations; goes above and beyond. Superb client communication and internal communication skills. Thrives in a blended role that simultaneously requires technical knowledge, leadership, and social skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Delivery Analyst
Acxiom LLC
11.2018 - Current
- Executed data analysis using with standard query and data quality tools.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service.
- Worked closely with credit bureaus, partners, and third party vendors to meet client goals.
- Managed file transfer systems and file encryption/decryption using PGP.
- Strictly followed FCRA regulations.
- Assisted in the training of new employees and interns on company procedures, software applications, and delivery protocols.
- Monitored delivery performance metrics, identifying areas for improvement and implementing corrective actions.
- Recognized as a top performer for consistently meeting or exceeding company targets for on-time deliveries and customer satisfaction ratings.
- Worked with multiple teams across accounts to identify process improvements to various solutions.
- Assisted with standing up new, complex solutions.
- Provided support during peak business periods, ensuring all deliveries were completed on time despite increased volume demands.
Education
Bachelor of Science - Computer Science And Programming
Southern Arkansas University
Magnolia, AR05.2017
Skills
- Frequently identifies process improvements
- SQL, Python, Java, C, C#, Shell Scripting
- TOAD, Snowflake, DBeaver
- AWS knowledge EC2's, s3 buckets, Reshift DB, etc
- Extremely efficient with Excel
- Unix/Linux
- Data Analysis
- Client Relations
- Project Management
- Team Leadership
Accomplishments
- Created an onboarding program for interns within Acxiom during 2022 and had it approved and implemented by 2023.
- Heavily assisted with a very complex and difficult migration from a legacy solution to an AWS platform driven solution in 2022-2023.
- Automated mail file transfers and email deliveries for an account/solution that was manually handling these transfers for 5 years.
- Designed, developed, and implemented a custom, automatically-generated report for a client early on in my career.
- One of the only analysts to first receive their AWS practitioner certification within Acxiom.
Certification
- AWS Cloud Practitioner Certification
Recommendations
Tim Launius
(501)605-6291
Blue Cross And Blue Shield, Senior Information Security Analyst
Dr. Jacob Walker
(662)312-1856
Chief Research Officer for Arkansas Department of Transformation and Shared Services
John Carden
(501)889-8605
Solutions Architect, Acxiom LLC
Timeline
Senior Delivery Analyst
Acxiom LLC
11.2018 - Current
Bachelor of Science - Computer Science And Programming
Southern Arkansas University
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