Python
Joseph Arvin Cunanan
HR Executive / Payroll Officer / Accounts Assistant
Doha
Summary
Knowledgeable Project Executive with solid background in payroll management and compliance. Successfully managed payroll processing, ensuring accuracy and timeliness in payments. Demonstrated proficiency in payroll software and strong analytical skills.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Payroll Officer / Accounts Assistant
Falcon Real Estate and Investment Co.
05.2024 - Current
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Streamlined the payroll process for increased efficiency through implementing a new excel salary worksheet
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed garnishments, deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
- Managed payroll data entry and processing for 104 employees to comply with predetermined company guidelines.
- Liaised with external auditors during annual reviews to provide necessary documentation and answer questions related to the company''s payroll processes.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- In charge of Producing SIF Files and uploading to the bank as per WPS
- In charge of transferring money using online banking and making reports
Customer Service Representative
Concentrix
11.2022 - 02.2023
- Managed large amounts of incoming phone calls
- Generated sales leads
- Identified and assessed customers' needs to achieve satisfaction
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid and complete information by using the right methods/tools
- Met personal/customer service team sales targets and call handling quotas
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Kept records of customer interactions, process customer accounts and file documents
- Followed communication procedures, guidelines and policies
- Taking the extra mile to engage customers
Manager
Own Chicken Business
12.2018 - 08.2022
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Promoting and marketing the business
- Overseeing stock levels and ordering supplies
- Handling customer inquiries and complaints
- Preparing and presenting staffing/sales reports
- Assessing and improving profitability
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant
Document Controller / HSE Administrator
Al Ryum Contracting and Gen. Transport
11.2015 - 08.2018
- Responsible in updating the Master Log Documents
- Responsible in uploading and submitting document files such as Material Submittals, Inspection Requests, Letters, Requests for Information, Pre-qualification documents, Shop Drawings, etc with the use of ACONEX
- Responsible in filing and duplicating controlled copies of shop drawings and sketches
- Responsible in making and editing correspondence and letters to be submitted to the consultants and client
- Coordinates document request
- Responsible in updating and documentation of Health, Safety, and Environmental files
- Has made an MS Excel file database for Safety and Environmental Documents
- Makes and prints weekly performance chart for HSE Meetings
- Responsible in filing of inspection reports and weekly reports made by HSE Officers
- Analyses the encoded data, makes reports, and charts for presentation (which includes basic statistics of data)
- Responsible in preparing minutes of meeting, printing documents as instructed
Intern Document Controller
Al Ryum Contracting and Gen. Transport
08.2015 - 09.2015
- Copy, scan and store documents
- Check for accuracy and edit files, like contracts
- Review and update technical documents (e.g
- Manuals and workflows)
- Distribute project-related copies to internal teams
- File documents in physical and digital records
- Create templates for future use
- Retrieve files as requested by employees and clients
- Manage the flow of documentation within the organization
- Maintain confidentiality around sensitive information and terms of agreement
- Prepare ad-hoc reports on projects as needed
Education
B.S. - Culinary Arts Management
Holy Angel University
Angeles City, Pampanga 06.2012 - 05.2021
Skills
- Strong Written Communication
- Project Leadership
- Technical Proficiency and Digital Literacy
- Advanced Excel Skills
- Skilled in Microsoft Office Applications
- Payroll Accuracy Assessment
- Excel Data Analysis
- WPS Familiarity
- Online Account Banking and Management
- Business Email Management
- Data entry and Documentation Expertise
- Urban Driving Skills
Software
Interests
Arabic Language
Certification
Diploma in Document Control Management
Timeline
Payroll Officer / Accounts Assistant
Falcon Real Estate and Investment Co.
05.2024 - Current
Customer Service Representative
Concentrix
11.2022 - 02.2023
Manager
Own Chicken Business
12.2018 - 08.2022
Associate Certification - Oracle Aconex
01-2018
Diploma in Document Control Management
09-2017
Document Controller / HSE Administrator
Al Ryum Contracting and Gen. Transport
11.2015 - 08.2018
Intern Document Controller
Al Ryum Contracting and Gen. Transport
08.2015 - 09.2015
B.S. - Culinary Arts Management
Holy Angel University
06.2012 - 05.2021