Joseph B. Neu
Portage,MI
Summary
Successful in leading new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and business partners. Creative problem solver with a focus in driving positive change.
Overview
14
14
years of professional experience
Work History
Branch Manager
Lake Michigan Credit Union
07.2015 - Current
- Monitors office that conducts approximately 7,000 transactions and interactions monthly.
- Increased loan portfolio by 120% and customer base by 90%.
- Engage employees in business processes with positive motivational techniques.
- Continuously monitoring branch performance to align with company objectives.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Facilitate the Career Development Planning Process to ensure technical expertise and leadership excellence of branch staff. Provides tools and guidance to foster individual development.
- Forecasts and manages branch-level budgets. Tracks and addresses budget line item trends.
- Demonstrates lending expertise when underwriting consumer loans.
- Collaborates with both internal and external business partners to develop, plan, and implement sales efforts to build relationships and establish rapport with business partners and the community.
- Evaluates branch growth efforts and creates action plans based on analysis of sales metric data and targets.
- Monitors all branch activities to ensure adherence to and compliance with all applicable federal and state laws, regulations, and guidance, credit union policies and procedures, and completion of required training.
- Regional liaison for credit insurance sales and expertise.
- Regularly selected to participate in multiple focus groups.
- Collaborates with non-profit organizations in professional capacities to achieve shared objectives
Member Service Representative
Lake Michigan Credit Union
10.2010 - Current
- Assisted a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
High School Diploma -
Western High School
Parma, MINo Degree - Business Administration
Jackson College
Jackson, MISkills
Team Supervision
Employee Growth and Development
Coaching and Mentoring
- Customer Relationships
- Business Development
- Project Management
- Goals and Performance
- Process Improvement
Accomplishments
- Recipient of annual perfomrance award - 7 times.
- Improved loan production 240%.
- Increased branch assets by 178%.
Affiliations
- Kalamazoo Rotary Club - Treasurer
Timeline
Branch Manager
Lake Michigan Credit Union
07.2015 - Current
Member Service Representative
Lake Michigan Credit Union
10.2010 - Current
High School Diploma -
Western High School
No Degree - Business Administration
Jackson College