Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Joseph B. Wensdofer

Lindenhurst,NY

Summary

Driven Operations Manager with a proven track record at LA Fitness, enhancing operational efficiency and customer service. Excelled in staff management and data analysis, leading to significant improvements in team performance and service delivery. Skilled in decision-making and team leadership, consistently achieving and surpassing company goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

LA Fitness
Lindenhurst, NY
06.2023 - Current
  • Monitor inventory levels and place new orders for merchandise to keep the supply well-stocked.
  • Guide employees in understanding and meeting changing customer needs and expectations.
  • Oversee staffing through recruitment, selection, and onboarding.
  • Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Collaborate with team leaders on quality audits.
  • Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Increased cleanliness and friendliness scores from 70/60 to 96/98, raising overall club rankings. Achieving a top rank in the district.
  • Oversaw simultaneous operation of two clubs.

Expeditor

Belfast Gastro Pub
Lindenhurst, NY
01.2022 - 06.2023
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Distributed food to waiters and waitresses to serve customers.
  • Assisted management in staying on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored food preparation times to ensure the freshness of the dishes served.
  • Coordinated with management and team for efficient service delivery.

Crew Member

Chipotle
Farmingdale, NY
02.2021 - 12.2021
  • Demonstrated proper food safety practices by accurately completing the quality control checklist.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Served food quickly for positive guest experiences.
  • Maintained organized storage areas for food products, beverages, and restaurant supplies.
  • I talked pleasantly with customers while taking orders, and I promoted a positive image for the business.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.

Education

Bachelor of Science - Law

SUNY, Farmingdale
Farmingdale, NY

Certificate Program - Paralegal Studies

Boston University
Boston, MA

Some College (No Degree) - Computer Science

New York Institute of Technology
Manhattan, NY

Skills

  • Operational efficiency
  • Data analysis
  • Decision-making
  • Assignment delegation
  • Team leadership
  • Multi-site operations
  • Staff management
  • Customer service

Certification

  • Microsoft Office Specialist (MOS) certification
  • CPR/AED Certified

References

References available upon request.

Timeline

Operations Manager

LA Fitness
06.2023 - Current

Expeditor

Belfast Gastro Pub
01.2022 - 06.2023

Crew Member

Chipotle
02.2021 - 12.2021

Bachelor of Science - Law

SUNY, Farmingdale

Certificate Program - Paralegal Studies

Boston University

Some College (No Degree) - Computer Science

New York Institute of Technology

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Joseph B. Wensdofer