Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Bockarie Sowonie

Prospect Park,PA

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, leveraging expertise in Microsoft Office and professional communication. Excelled in critical thinking and hardware maintenance, significantly improving system reliability. Demonstrated exceptional ability to solve complex problems and streamline processes, contributing to a positive and dynamic team environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Suma Home Care
06.2024 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Air Navigation Service Officer

Sierra Leone Civil Aviation Authority.
06.2019 - 04.2024
  • Carry out safety oversight inspection and surveillance of CNS service provider
  • Prepare inspection report and highlight the deficiencies, if any for remedial action.
  • Assist the service provider in preparing the remedial/corrective action plan and follow up its progress
  • Carryout oversight on the flight and ground calibration of Radio Navigation Aids
  • Participate in the investigation of CNS related accident/incident and occurrences and submit the report, as and when required.

Instrument and Communication Technician

Sierra Rutile Limited.
03.2017 - 05.2019
  • Assisted the Instrumentation foreman in the installation, maintenance and repair of all electronic equipment at the Laboratory, Clinic and Communication sections.
  • Electrical system maintenance, troubleshooting, remove/install, disassembly and assembly of laboratory and clinical systems
  • Install, repair, service, test electrical and electronic equipment including pneumatic valves, controllers, and wide range of electro-pneumatic and electronic systems.
  • Commissioning of new instrumentation equipment under the guidance of the supervisor.
  • Identification of items/actions requiring further action and to follow-up to conclusion
  • Assisted in diagnosing faults and to arrive at the best possible solution
  • Assisted in applying mathematical skills needed to cope with everyday life and an understanding of information presented mathematically, e.g. in graphs, charts, or tables.
  • Assembly of satellite communication equipment’s.
  • Assembly of Radio Communication equipment’s, programming and installation of two way Motorola handheld devices.
  • Assembly of Weather stations and their communication using data loggers.

IT Focal Person

National Electoral Commission
08.2016 - 03.2017
  • Diagnosing and resolving client workstation and mobile devices and software viruses and also create temporary solutions until permanent solutions are been implemented.
  • Ensures that technical resources are available for meetings that include video conferencing and user of projector
  • Monitored IT equipment’s used at national electoral commission district office
  • Served as a first point of contact and day-to-day technical support to end users
  • Provide installation and maintenance support for all ICT equipment for civil voter registration at district level
  • Configure and deploy new workstations, laptop and peripheral equipments
  • Hardware repair and maintenance of smartmatics VIU 820 kits
  • Assisted in training of trainers on the use of smartmatics VIU kits

Education

MBA - Aviation Management

Itaerea Aeronautical Business School
Madrid, Spain
12.2023

Bachelor of Science - Electronics And Telecommunications

Njala University
Sierra Leone
04.2016

Skills

  • Computer Skills
  • Microsoft Office
  • Data Entry
  • Critical Thinking
  • Professional Communication
  • Strong Problem Solver
  • Hardware maintenance
  • Equipment Installation
  • Audio-Visual Systems
  • Satellite Communications
  • Safety practices
  • Troubleshooting and repair
  • Writing reports
  • Installing equipment

Certification

  • Safety Management System Training, United Aviation Training School Egypt - 2023.
  • Certificate in Air Navigation Service – Communication Navigation and Surveillance Inspector Course - 2022
  • FAA27032, ASI Interpersonal Competencies and Professionalism certificate, - 2022
  • FAA30200994, Overview of Safety Management System, (SMS) Federal Aviation Administration - 2022
  • Certificate in Accident and Incident investigation, India Civil Aviation Training Academy - 2021
  • Certificate in Air Traffic Safety Electronic Personnel Course - East African School of Aviation Kenya 2020
  • Certificate in Working at height - Imperial School of mining, Ghana - 2018
  • Certificate in Working in a confined space - Imperial School of mining, Ghana - 2018

Timeline

Administrative Assistant

Suma Home Care
06.2024 - Current

Air Navigation Service Officer

Sierra Leone Civil Aviation Authority.
06.2019 - 04.2024

Instrument and Communication Technician

Sierra Rutile Limited.
03.2017 - 05.2019

IT Focal Person

National Electoral Commission
08.2016 - 03.2017

MBA - Aviation Management

Itaerea Aeronautical Business School

Bachelor of Science - Electronics And Telecommunications

Njala University

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Joseph Bockarie Sowonie