JOSEPH BRANDON III

• Analyzed operational processes to identify inefficiencies and implement process improvements.
• Monitored key performance indicators to ensure compliance with company standards and goals.
• Fostered strong relationships with clients to enhance loyalty and drive repeat business.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Coordinated inventory management systems to optimize stock levels and reduce waste.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• responsible for receiving order and integrating new products into system
• updating/ editing weedmaps menu
• managing inventory through metrc system

• Trained new baristas on beverage preparation and customer service standards.
• Managed daily inventory and ensured stock levels met demand.
• Developed and maintained positive relationships with regular customers, enhancing loyalty.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

• Educated customers on product selection, effects, and responsible use of cannabis products.
• Assisted in inventory management, ensuring accurate stock levels and product availability.
• Operated point-of-sale systems for efficient transaction processing and customer service.
• Maintained compliance with state regulations and company policies regarding cannabis sales.
• Developed strong relationships with customers to enhance loyalty and repeat business.
• Checked guests' photo identification for validity and age requirements.
• Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
• Restocked supplies and arranged displays.

• Performed data entry and completed proper paperwork.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Received, store and issued raw materials, parts, details and hardware to support shop operations
• Operating various computer programs to investigate supply chain related issues
• Utilizing Microsoft Office to operate various supply chain related reports
• Responsible for verifying all material received for conformity with accompanying paperwork, checking for damage, correct part numbers, quality and revisions
• Performing cycle counts to confirm physical inventory counts match in entry records systematically
• Supported ordinations metric goals and objectives by being apart of a team with a 95%+ On Time Delivery Rate
• Providing excellent service to customers in need of inventory assistance
• Forklift experience
• Handled products within the aerospace and electronic fields.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Completed physical inventory counts each month.
• Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
• Recorded information, shortages, and discrepancies to keep records current and accurate.

• Maintained store operations during shifts
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Applied security, safety, and loss prevention strategies during shifts.
• Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.
• Deployed and delegated Starbucks partners to specific tasks (ie: cleaning the store, drink prep)

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• Improved distribution efficiency with design, development, and testing of embedded software applications.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Creating/updating various Microsoft excel sheets
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Reading and providing coverage on television/movie scripts.

• responsible for handcrafting different types of beverages
• Daily maintenance of clean work area
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Cleaned counters, machines, utensils, and seating areas daily.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.

• Connected callers with appropriate professional, department, or business.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
• Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.

• Handcrafted numerous types of beverages
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Controlled line and crowd with quick, efficient service.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Performed inventory control, such as counting, and stocking merchandise.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Implemented cost-saving measures in resource allocation, such as minimizing waste materials used for packaging purposes or optimizing equipment usage patterns.
• Ensured timely order fulfillment for customers by maintaining accurate stock levels and efficient picking processes.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.

• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained organized, presentable merchandise to drive continuous sales.
• Processed product returns and assisted customers with other selections.
• Answered customer questions about sizing, accessories, and merchandise care.

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.